Louise Davis Email & Phone Number

Melbourne, Victoria, Australia

Australia

Melbourne, Victoria, Australia

Identifying and registering complaints relating to clients’ superannuation funds;Ensuring accurate and up to date records kept in a range of different systems; Registering complaints and flagging those requiring urgent responses from senior staff;Identifying and flagging potential fraud and privacy breach complaints;Supporting and helping to train new colleagues; andEnsuring accurate and timely communication with clients.

Ontario, Canada

Triaging incoming complaints to the Office over the telephone, in person and through webmail and considering the best approach to resolve or escalate the concerns raised; Managing a mixed caseload of between 40 and 60 complaints about municipal and provincial organisations as well as schools, school board and universities; Maintaining case management systems to ensure accuracy of information; Effectively communicating with and listening to members of the public and government organisations; Analysing information from a variety of sources, including government documents, legislation and policies. Actively participated as part of the correctional facility team, including dealing with group complaints, liaising with ministry staff and visiting provincial correctional facilities. Participated in San'yas indigenous training course, which included learning about the impacts of colonisation on indigenous people and the impact public policy has on indigenous communities and how to overcome this.

Manchester, United Kingdom

Carried out evidence-based investigations of complaints in an unbiased, efficient manner, ensuring targets were met;Managed a high mixed workload of intake, assessment and investigations whilst ensuring all milestones within the case were met;Ensured high risk cases were identified and appropriately escalated; Communicated decisions verbally and in writing to complainants and organisations;Analysed information, including complainant’s view, medical records and policy documents and made evidence-based decisions;Requested pertinent information from government and local health departments; andSupported new colleagues with processes and decision making

Tameside

Taught and planned lessons following the UK National Curriculum;Ensured communication with parents and carers about children’s progress;Assessed children’s learning and effectiveness of interventions; andSupported Maths Improvement Team and worked as part of a team to develop and deliver schemes of work.

Stockport, Greater Manchester, United Kingdom

Taught and planned lessons following the National Curriculum;Taught in classes with high proportions of children with Emotional, Behavioural and Social Disorders (EBSD) and with Multiple Learning Difficulties (MLD) for 2 years.

Stockport, Greater Manchester, United Kingdom

Answered the telephones and directed calls through to the relevant member of staff; Typed letters to clients, sorted incoming post and franked outgoing post

Stockport, Greater Manchester, United Kingdom

Administrative tasks - counting and sorting post, searching for documents;Handled and photocopied confidential documents;Used Microsoft Word and Excel to record data and information.

Stockport, Greater Manchester, United Kingdom

Administrative tasks - counting and sorting post, searching for documents;Handled and photocopied confidential documents;Used Microsoft Word and Excel to record data and information.