Louise Cornforth Email & Phone Number

Leading a team of 11 claims handlers to provide our customers with the best possible experience in the worst possible situation our customers can find them selves in.

Middlesbrough, England, United Kingdom

Experienced customer operations specialist with a strong operational and customer focus. Providing leadership to a team of operations SME's

Teesside

Subject matter expert working on a large scale transformation project specialising in Contact Centre operations for our AXA and Swiftcover home and motor brands that utilises Telephony, chat, social media and email.Responsibilities include;-Act as a point of contact between the project and operations/department managers-Gather requirements for back office.

New Business and Renewals Home/Motor Team Assistant Duties include;-Deputising for the team leader -Assisting in management of the team such as 1-1s, absence, conduct etc- Coach and mentor new apprentices and those wishing to develop -coach the team to hit company KPIs and personal objectives- Conducting audits- Feedback- Conducting escalations/managers.

Direct motor and home sales, renewals and IDD teamStrong performer in quality, performance objectives and customer service.Experience in various auditing, proving feedback on call handling, individual performance and audits. coaching individually and in a small group on call handling/processes and underwriting and conducting escalations/complaints..

Middlesbrough/Teesside

Middlesbrough

Completed the Certificate of Insurance (IF1,IF2 and IF3) as part of the apprenticeship with AXA Direct based in Teesside~July 2017 to June 2018 Inbound motor sales which involved setting up new contracts of insurance to new and existing customers I have been involved with projects working on my own and other colleagues. Member of the Chartered Insurance.

Education record

Cert Cii, General Insurance/Underwriting, Pass

IF1, IF2 and IF3

Education record

Education record