I get a lot of satisfaction in knowing that the work I do helps to support such a worthwhile organization. Whether that means keeping everyone's computers humming, or finding better ways to make our online registration system do what we need it to do to better serve our customers, each day brings its own challenges and rewards.I deal with a wide variety of people in this job: from supporting my coworkers with their administrative & technological needs to helping parents navigate our online registration system for their childcare needs. I am also usually the voice on the phone doing my very best to connect you to the right person within our organization to get you what you need!A day in the life might include:* Assisting the Finance Department by producing Charitable Donation tax receipts, or annual Childcare Tax Receipts.* Managing our online scheduling calendar* Troubleshooting IT related issues within the office, both hardware and software.* Liaising with our offsite IT contractor to ensure that escalated issues are handled as efficiently and expediently as possible.* Providing administrative support to the various programs within the organization as needed.* Helping potential clients navigate our organization and community and connecting them with that right person/team.* Front line reception - answering the phones, fielding emails and in-person inquiries from the public.* Assisting families in creating profiles/registrations through our new online portal for both childcare and youth oriented programming.* Being supportive and respectful to the many youth in crisis that our organization supports.

Provided computing solutions for Small Business and home based clients.* Home and Small Business Network Support* Software installation and configuration (resolution of hardware/software conflicts)* Integration of new technologies into existing systems* Development and programming of websites and secure databases* Wrote and delivered training materials for clients for in-house updating of websites, managing email accounts and various software applications"Louise was always professional and focused on the client's needs. She went above and beyond our expectations and embraced new challenges. We often had challenging clients and Louise was always courteous and cooperative." Wilma Weisz, Owner, Creative Visioning

Used proactive listening to understand and meet customer needs* Assisted customers with purchase decisions by giving impartial and informed advice* Provided customers with personalized service and an exceptional level of expertise* Kept up-to-date on the latest technologies through supplier provided training andself-directed use of online resources* Provided customer support via phone and email as needed* Member of WoLF [Women's Leadership Forum] a company sponsored group promoting the empowerment of women (both employees and customers) in regards to technology.

Algorithmics Inc., an IBM Company, provides Risk Management software to financialinstitutions.* Contributed to the development of first site prototypes of web-based applications* Liaised with other departments to ensure resources were in place and deadlineswere being met* Advocated the creation of a software code repository to eliminate duplication of efforts across various departments* Coordinated multiple projects simultaneously* Supervised the work of junior designer/developer"Louise is always willing to pitch in to help the team, and she gets the job done right the first time. She is efficient in planning projects, punctual in meeting deadlines, and she conscientiously adheres to company standards and guidelines." Paul MacMartin, Senior Information Engineer, Algorithmics Inc.