• Assisted with the maintenance of the floor and preparations• Communicated with the kitchens ensuring all special dietaries are met accordingly• First and last point of contact• Maintained an excellent flow of guests generating the highest possible occupancy• Managed reservations and table allocations• Obtained a daily occupancy report and effectively following opening and closing procedures• Overseeing all of the day’s reservations ensuring they ran… Show more • Assisted with the maintenance of the floor and preparations• Communicated with the kitchens ensuring all special dietaries are met accordingly• First and last point of contact• Maintained an excellent flow of guests generating the highest possible occupancy• Managed reservations and table allocations• Obtained a daily occupancy report and effectively following opening and closing procedures• Overseeing all of the day’s reservations ensuring they ran smoothly• Provided a warm, sincere and engaging service at all times• Trained and developed new members of staff Show less

• Actively in involved in marketing ventures by producing special offers• Exceed customer’s expectations on the level of service and food• Greeted customers with a friendly approach• Liaised with suppliers to replenish and secure new stock • Assessed and updated the business accounts• Took food orders and prepared food

• Built a solid client base and worked closely with very senior members of the team• Cash handling and cashing up in various Charles Worthington salons• Completed Level 1 and 2 NVQ in Hairdressing (2010)• Dealt with problems on a professional basis• Delegated duties to colleagues • Greeted clients on a day-to-day basis face to face and over the phone• Managed and update monthly rotas for colleagues which assist the salon to run effectively• Managed clerical Client… Show more • Built a solid client base and worked closely with very senior members of the team• Cash handling and cashing up in various Charles Worthington salons• Completed Level 1 and 2 NVQ in Hairdressing (2010)• Dealt with problems on a professional basis• Delegated duties to colleagues • Greeted clients on a day-to-day basis face to face and over the phone• Managed and update monthly rotas for colleagues which assist the salon to run effectively• Managed clerical Client data with the use of Microsoft Excel and other software • Promoted to Head apprentice to help team members in the lower groups work well• Recorded and scheduling client bookings • Support the management team by operating as Personal Assistant to the Master Stylists Show less