Louise Dunstan Email & Phone Number

Christchurch, Canterbury, New Zealand

Responsible for the day-to-day running of both the New Zealand and Australian dispatch teams.

Christchurch Metropolitan Area

Responsible for the day-to-day running of the customer care team - made up of 7 team members.

Christchurch, Canterbury, New Zealand

Part of a team of 4 responsible for liaising with external providers to successfully schedule, and safely deliver customers spas and saunas across New Zealand. Key Achievements: •Operated as top performing dispatcher who exceeded KPIs and contributed to a record-breaking year for the business. •Successfully managed the department in absence of team leader.

Christchurch

•Operated as a high performing 111 emergency call-handler, providing life preserving instructions over the phone while coordinating a multi-agency response using purpose build computer programs. •Undertook a mentoring role, responsible for teaching new recruits’ operational systems, caller management techniques, and provided support throughout their transition. Achievements: •Nominated for Australasia Call Handler of year

Christchurch, Canterbury, New Zealand

I was part of a project team with the aim to improve and deliver new ways of working in a customer facing/retail environment. Responsible for assessing current interactions, creating new best practice procedures and delivering the new methods to store management with the aim of empowering front line staff to have more constructive conversations with our customers.

Christchurch

I was responsible for delivering the initial training material to new retail staff. This included providing education around Vodafone products, customer service and sales techniques. During my time in this role I became confident in delivering training material to groups of up to 10 people.

Christchurch, Canterbury, New Zealand

Retail based sales role. During my time in this role I proved myself as a top performing sales consultant - achieving an average of 120% of monthly KPIs. My aim was to always provide customers with a tailored, cost effective solution.

Ashburton

Responsible for the formatting and printing of investor communication documents. Became proficient in Microsoft office suite - including excel, word and outlook functions.

Ashburton

Bachelor Of Arts - Ba, Organisational Psychology

Ncea Level 1 - 3, English, Classics, History, Statistics, Biology, Physical Education