Louise Evans Email and Phone Number

As a member of the Operations team, I was responsible for the administration, maintenance and training of the Corporate Salesforce CRM system for the Data Insights and Customer Engagement (DICE) Business Unit. Additional responsibilities included:- Lead subject matter expert for Salesforce to help train, problem solve and enhance the CRM system for the DICE business segment- Technical business liaison supporting the Business Development Manager and Account Manager groups-… Show more As a member of the Operations team, I was responsible for the administration, maintenance and training of the Corporate Salesforce CRM system for the Data Insights and Customer Engagement (DICE) Business Unit. Additional responsibilities included:- Lead subject matter expert for Salesforce to help train, problem solve and enhance the CRM system for the DICE business segment- Technical business liaison supporting the Business Development Manager and Account Manager groups- Oversight of implementation of new system processes and enhancements, including documentation of and communication regarding new processes- Identified and built new reporting dashboards to communicate with leadership Show less

Business Development/Marketing (BDM) Administrative Coordinator (10/2011 - Present)Facilitate department operations by ensuring smooth operation of a global business development, marketing and communications function, including:• Project support for the Global Chief Business Development Officer• Project lead for business development budget management including working with BDM group leadership and global firm leadership on financial planning, analysis, and reporting related to… Show more Business Development/Marketing (BDM) Administrative Coordinator (10/2011 - Present)Facilitate department operations by ensuring smooth operation of a global business development, marketing and communications function, including:• Project support for the Global Chief Business Development Officer• Project lead for business development budget management including working with BDM group leadership and global firm leadership on financial planning, analysis, and reporting related to business development budgets • Project lead for global lawyer photography for website refresh project• Project lead for the BDM team’s public intranet pages and private group pages, including content management and functionality • Trainer for Business Development expense coding and BDV project code program• Trainer for BDM team initiatives, new products and tools Industry Group Support including• Analysis of top clients by Industry to identify main industry concentrations for targeting and cross selling purposes• Produce financial and pipeline dashboard reports for Industry Groups on a quarterly basis• Provide a refresher course to Industry Group Leaders and Business Development Managers on management of Business Development budgets and expenditure coding for Industry GroupsSenior Administrative Secretary/Marketing (10/2009 – 10/2011)• Administrative and project support for the Chief Development and Marketing Officer, two Product Managers, and the Client Service Team (CST) Manager• Responsible for preparation of budget summaries for offices, practices and industry groups • Assistance with requests for proposal• Coordinating print materials for client and firm meetings • Advanced use of Microsoft Office Suite (Word, Excel and PowerPoint), ContactNet, ExactTarget, CMS, and internal database applicationsTrainer (9/2007 – 10/2009) • Conducted training classes including all skill levels of Microsoft Office Applications Show less