One82 provides strategic IT support to tax, accounting, and law firms, specializing in IT infrastructure, cybersecurity compliance, FTC compliance, and cyber risk management. We deliver tailored solutions to ensure our clients’ operational efficiency and security in a highly regulated environment.As the VP of Marketing and Operations at One82, I drive both strategic growth initiatives and operational excellence within the company. My focus is on delivering impactful marketing campaigns, optimizing processes, and leading high-performing teams to deliver results that contribute to company growth. I am passionate about driving innovation and helping One82 continue to lead in delivering cutting-edge IT services and cybersecurity solutions. Below are some of my key responsibilities:• Lead Marketing Strategy: Spearhead the development and execution of comprehensive marketing campaigns to elevate brand visibility, drive lead generation, and support business growth.• Optimize Operational Efficiency: Oversee and refine day-to-day business operations, focusing on aligning processes with the company’s strategic goals to drive growth, scalability, and operational excellence.• Team Leadership: Mentor and lead cross-functional teams across marketing, sales, and operations, fostering collaboration to achieve company-wide objectives. I focus on empowering teams through mentorship and creating a culture of continuous improvement and accountability.• Strategic Partnerships: Cultivate and manage key partnerships with industry vendors and stakeholders to expand service offerings and drive competitive advantage.• Data-Driven Decision Making: Utilize analytics and performance metrics to guide marketing and operational strategies, continuously improving outcomes based on data insights.• Customer Engagement & Retention: Collaborate with the sales team to enhance customer experience, focusing on long-term client retention and satisfaction.

I am a member of the Executive Committee and Advisory Board. In addition, I chair the Events Committee and lead initiatives to enhance the structure and visibility of fundraising events, contributing to the redevelopment and expansion of Emmanuel House in San Jose, providing shelter and support to the unhoused. • Collaborate with team members to maximize fundraising efforts for the unhoused community.• Implement strategies to optimize event operations and increase donations.• Utilize strong communication and leadership skills to drive impactful change within the organization.

Coupa's first Head of Real Estate and Workplace, responsible for developing the real estate function and workplace department.I led a global real estate strategy that included gap and risk analysis, consolidation of key office locations, and optimization of operational efficiency and spending. I oversaw a financial transformation, shifting from a fragmented to a centralized financial model, which resulted in enhanced financial visibility, operational efficiency, and spending forecasts.I initiated a visionary global office rebranding and workplace design project, aligning it with Coupa's core values. This project gained industry recognition for its innovative and sustainable design, setting new standards in workplace innovation.I managed a high-performing global team of 30, overseeing all aspects of workplace management, fostering teamwork and adaptability. During the COVID-19 pandemic, I ensured a seamless transition in workplace roles, created a resilient workforce platform, and contributed significantly to growth and increased stock value.I promoted a culture of collaboration and strategic partnerships, aligning efforts with company goals and eliminating barriers. I also established external partnerships that led to cost savings and expedited project delivery.Additionally, as the Safety Committee Leader, I developed a comprehensive EHS and security plan before the pandemic and executed it effectively, ensuring compliance with safety standards and regulations. I unified facilities management, improved asset utilization, and led employee engagement initiatives to enhance the overall employee experience.

Led and oversaw workplace operations, including lease negotiation, achieving a 30% increase in office space with no additional rent cost. Successfully negotiated an early lease termination without penalties.Diligently monitored team performance and collaborated with the CIO/VP of Client Services, leading to an 80% reduction in missed deadlines.Directed finance operations using QuickBooks, consistently delivering financial reports, and reducing accounts receivable deficit by 70% in six months through optimization and tracking.

Led and restructured real estate portfolio, significantly reducing annual rental expenses. Oversaw HQ office build-out with uninterrupted IT functionality. Managed operating budgets for workplace and IT departments, consistently delivering accurate forecasts within a 5% margin. Restructured Workplace and IT functions and recruited high-performing professionals to support operations. Implemented third-party IT services, leveraging advanced tools like Google Meet for global collaboration. Implemented comprehensive policies and workflows to enhance workplace safety, security, and efficiency, while fostering a positive workplace culture and community involvement.

Led global real estate plans and and construction projects. Managed annual capital and operating budgets. Oversaw operational expansion across nine countries, facilitating global expansion and branch incorporation into key locations. Built high-performance teams and managed a dedicated team of facility managers and administrative staff.