Louise Lowe Email and Phone Number

Job Purpose: I helped to start up Horizon creating the company policies and initial procedures. Administratively I sell starter packages for students to trial our club, this includes talking to perspective students and parents. I also take the trials teaching the students through their first 1-3 lessons depending on the needs of the individuals. This is along with helping with the bookkeeping, marketing, writing policies and procedures.Key responsibilities:• Policy writing• Sales of memberships and merchandise• Liaising with Parents• Instructing taekwondo to 3 year olds through to adults• Taking cash and EFTPOS payments• Stock management• Creating marketing material• Participating in marketing meetings• Using Xero for accounts payable, receivable and sales

Job Purpose: Maintain the highest quality standards for making premium Kombucha following the SQF standard. Other standards that I helped maintain: NASAA, Fair Trade, Halal, Kosher, FSANZ.Key responsibilities:• Supervised Quality control staff• Servicing and Calibration Schedules • GMP Audits and follow up• CIP and Sanitation Schedules• Approved product at each critical checkpoint• Conducted mock recall and traceability exercises • Investigated and responded to customer complaints• Maintained quality schedules to align with Production• Completed external product testing in line with regulatory standards

Job Purpose: To create and maintain the highest quality systems and standards for the transport of bulk spring water through to the production of spring water bottles for use in office cooler fountains following the ISO9001, FSSC22000 and ABWI standards. Along with maintaining and improving the site Environmental and Safety standards (ISO45001 & ISO14001)Key responsibilities:• Key auditee for all standards on site, FSSC22000, ISO9001, ISO14001• Managed all schedules for sampling and testing, CIP, GMP, Laboratory calibrations and servicing, ingredient and product traceability and internal training • Work autonomously to maintain the Food Safety and Quality of finished product from the 11L Spring Water production line• Liaise with key stakeholders re maintenance, training, servicing and calibration schedules• Engaged with personnel in multiple departments to conduct training in quality and safety• High volume of data entry for key performance reports• Investigate and report on customer complaints• Report non-conformances, conduct investigations and complete any corrective actions• Provided confidential, high level administrative support to Customer Care Centre• Manage Laboratory equipment and consumables• Recognise and implement continuous improvement opportunities to drive efficiency, cost savings and improve loss and waste• Review documentation requirements and improve record keeping• Provided hands on support to Production, Warehousing, Dispatch, and Maintenance

Job Purpose: To provide quality support to the night shift approving batches and processing quality samples for the RTD alcohol products.Key responsibilities:• Night shift – fully autonomous position with tight time frames to set up the next shift• Tested, communicated results and authorised corrections for syrup batches• Tested and communicated results for the final authorisation of finished product• Conducted and communicated on-line quality checks for packaging of cans, glass bottles, cartons and wrapping• Completed routine and validation microbial testing• Completed quality analysis of incoming ingredients

Job Purpose: Supervise checkouts (pre self-serve) including opening and closing the front of house.Key responsibilities:• Worked with minimal supervision• Supervised up to 20 staff at any one time• Resolved customer complaints• Backed up Courtesy (Returns) Desk, covering breaks or dispute resolution• Handled cash - registers and safe draw• Open/Close Store - Checkout Area

Job Purpose: Accounts receivable position with providing customer support to Direct Alarm Supplies, Pacific Communications and Home Integrated Systems branches nationally.Key responsibilities:• Portfolio of 90 major accounts• Liaised with customers to resolve product or invoicing issues• Handled complex customer queries by phone, email and post• Backed up team members on phone queries• Reconciled bank statements and general ledgers• Compiled monthly reports for Senior Management

Job Purpose: Accounts receivable position with providing customer support to Direct Alarm Supplies, Pacific Communications and Home Integrated Systems branches nationally.Key responsibilities:• High level of data entry• Portfolio of 20 minor accounts• Engaged Sales teams to complete credit applications and submit paperwork appropriately• Background checks on all new customers• Backed up team members on phone queries• Reconciled Bank Statements• Managed incoming mail to over 300 employees• Maintained filing and archiving