Louise M. Email and Phone Number
With over 15 years of distinguished experience, I am a seasoned Relationship Manager known for my expertise in enhancing system efficiency and effectiveness across diverse business landscapes. My career has been marked by a relentless pursuit of excellence in consolidating IT functions and driving substantial process improvements. I excel in guiding cross-functional teams through complex ERP system integrations and redefining WMS strategies, delivering transformative outcomes that align with organizational goals.Throughout my tenure, I have fostered strategic partnerships across business units, acting as a pivotal advisor to executive teams. My ability to navigate complex global environments has been honed through hands-on experience supporting and leading ERP implementations and contributing to RPM Global's IT initiatives. These projects not only streamlined operations but also positioned the organizations I've served for sustained growth in competitive markets.My commitment to continuous improvement extends beyond technical implementations. I have spearheaded Brexit readiness strategies and facilitated robust responses during the COVID-19 pandemic, achieving significant increases in operational efficiency and direct to consumer order fulfillment. My leadership in operational and IT transformations at Rust-Oleum Europe underscores my strategic vision and ability to drive impactful change across large-scale enterprises.Certified as a SAP ECC EHP8 SD Consultant and Prince2 Practitioner, I bring a wealth of technical proficiency to complement my strategic acumen. I am adept in Microsoft Dynamics 365, Cold Harbor / Income Processing, Datawright - Kingfisher, and Citrix – Navision, leveraging these tools to optimize operational workflows and enhance business outcomes. As I continue to advance in my career, I am driven by a passion for innovation and a commitment to delivering tangible results that exceed expectations.
Rust-Oleum Corporation
View- Website:
- rustoleum.com
- Employees:
- 1517
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Information Technology Business Relationship Manager (Emea And Apac)Rust-Oleum CorporationEngland, United Kingdom
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Information Technology Business Relationship Manager (Emea / Apac)Rust-Oleum Corporation Jan 2023 - PresentUnited KingdomI ensure seamless IT operations and strategic alignment with EMEA and APAC goals across nine businesses in seven countries, utilizing both existing and new technologies. Under the guidance of RPM CG's CIO, I direct teams in implementing solutions and driving process improvements. My role involves organizing, prioritizing, and measuring IT capabilities, coordinating resources and projects, and overseeing requirements, documentation, analysis, and training.I serve as a strategic link between EMEA, APAC, and US business units, developing local IT strategic plans to enhance system efficiency and supporting global cybersecurity compliance. I maintain ERP and business process expertise and act as the principal GDPR and PECR compliance officer for Rust-Oleum Europe Group.Since accepting the position I have been selected for RPM Europe's prestigious Leadership training programs, highlighting my commitment to professional development and leadership excellence, with a focus on communication, ethics, and conflict resolution.
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Systems & Development ManagerTor Coatings Jun 2020 - Jan 2023United KingdomI led organization-wide process optimization, focusing on improving standardization, automation, and efficiency to achieve cost savings. I directed seamless ERP system integrations from planning through implementation and managed comprehensive ERP documentation and post-launch support. I oversaw staff training to ensure performance alignment with business goals.Key Achievements:• Pioneered the Brexit readiness strategy, ensuring uninterrupted trading and safeguarding around 20% of annual turnover.• Facilitated a 67% surge in direct to consumer order fulfillment over six months by adapting operational and systematic processes at the onset of the COVID-19 pandemic.• Coordinated the cost of goods sold (COGS) and revenue postings alignment project for the Rust-Oleum Europe Group.• Contributed as a consultative member of the SAP implementation advisory team for an EU sister company.• Participated in the advisory project team for pan-European distribution, enhancing service capabilities for RPM International entities.• Implemented new SAP module permissions, enhancing data security in compliance with UK GDPR regulations. -
Business Improvement OfficerTor Coatings Nov 2017 - Jun 2020Tyne & Wear, England, United KingdomI facilitated continuous improvement initiatives across all departments, enhancing efficiency and cost-effectiveness in work processes and procedures. I coordinated and supported the implementation and development of SAP OTC and WMS systems, serving as the primary point of contact for related inquiries and training. I developed comprehensive training materials and maintained meticulous documentation and records. I managed GDPR compliance throughout the organization, ensuring adherence to corporate, site, and legal standards. I maintained regular communication with various levels of personnel and served as the key liaison for SAP development with affiliated companies.Key Achievements:• Successfully completed a secondment to Rust-Oleum Australia for the SAP Order to Cash implementation from January to April 2019.• Played a pivotal role in the company-wide implementation of SAP ERP, integrating internal business processes with new ERP functionalities.• Coordinated the implementation of the Warehouse Management System, streamlining logistics and inventory management.• Spearheaded the adoption of corporate GDPR procedures, customizing local business processes for compliance.• Enhanced the functionality of the Phocas database, improving its utility for sales and purchasing analysis.
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Credit Control SupervisorTor Coatings Jun 2015 - Nov 2017Tyne & Wear, England, United KingdomOversaw credit control for TOR Coatings Ltd and Watco Group of companies, managing a £100m portfolio. Implemented risk assessment, aged balance reconciliation, and query resolution procedures. Negotiated contracts with Credit Referencing Agencies and PDQ Terminal providers. Supervised a global team, advised on debtor strategies, and ensured compliance and stakeholder communication.Key Achievements:• Achieved a 25% reduction in Day Sales Outstanding (DSO) and a 67% decrease in Aged Account Receivable balances, surpassing the annual target.• Restored account harmony with major consumer customers, including B&Q Ltd and Dulux Decorator Centres, enhancing client satisfaction and retention, enabling continued commercial growth.• Delivered a presentation at the annual sales conference in 2015, demonstrating expertise in credit control and systems implementation.• Represented the CFO at the 2017 RPM Inc. annual compliance conference, showcasing leadership and compliance acumen.• Played a pivotal role in the successful implementation of IT systems, including Citrix: Navision Upgrade and SAP system implementation, optimizing operational efficiency.
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Credit ControllerTor Coatings Feb 2014 - Jun 2015Tyne & Wear, England, United KingdomOversaw credit control for TOR Coatings Ltd and Watco Group of companies, managing a £100m portfolio. Implemented risk assessment, aged balance reconciliation, and query resolution procedures. Negotiated contracts with Credit Referencing Agencies and PDQ Terminal providers. Supervised a global team, advised on debtor strategies, and ensured compliance and stakeholder communication.Key Achievements:• Achieved a 25% reduction in Day Sales Outstanding (DSO) and a 67% decrease in Aged Account Receivable balances, surpassing the annual target.• Restored account harmony with major consumer customers, including B&Q Ltd and Dulux Decorator Centres, enhancing client satisfaction and retention, enabling continued commercial growth.• Delivered a presentation at the annual sales conference in 2015, demonstrating expertise in credit control and systems implementation.• Represented the CFO at the 2017 RPM Inc. annual compliance conference, showcasing leadership and compliance acumen.• Played a pivotal role in the successful implementation of IT systems, including Citrix: Navision Upgrade and SAP system implementation, optimizing operational efficiency.
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Senior Credit ControllerPriory Medical Group Sep 2010 - Feb 2014County Durham, England, United KingdomI managed Accounts Receivable for two portfolios at The Priory Group, overseeing £80m turnovers for Priory Education Services and billing for two elderly care homes. I directed invoicing and fee collection across 35 schools, consistently achieving monthly income targets ranging from £1.9m to £13m and quarterly targets up to £24m. Additionally, I administered income for 100-resident care homes, meeting monthly cash targets of £250k and managing repayment plans. I ensured compliance with financial responsibilities, policies, and regulations, fostering effective communication with internal teams, Local Authorities, NHS Trusts, and private clients.Key Achievements:• Successfully transformed a £10m debtor ledger into a credit balance, enhancing the financial stability of the organization.• Achieved a significant quarterly debt reduction target of 25%, demonstrating strong financial management and recovery skills.• Fostered robust relationships with diverse stakeholders, ensuring smooth financial operations and compliance with various sector policies.• Streamlined billing and collection processes, resulting in more efficient account management and improved cash flow.• Developed a comprehensive understanding of multiple account details and financial frameworks, optimizing account handling and client satisfaction. -
Credit ControllerSouthern Cross Healthcare Sep 2008 - Sep 2010Darlington, England, United KingdomI handled privately funded accounts for elderly care homes, managing high debtors and accounts of deceased or discharged residents. I successfully cleared debtor balances, reduced aged debt, and consistently met cash and debt reduction targets. My role involved coordinating with financial representatives, care home administrators, Local Authorities, and NHS Trusts to ensure accurate billing and manage repayment plans, adapting to varying payment circumstances.Key Achievements:• Expanded my work portfolio from managing a total ledger balance of approximately £4k for deceased and discharged elderly residents to overseeing all residents’ fees across 40+ care homes.• Successfully seconded to an alternate department within the finance office (Direct Debit Team), demonstrating flexibility and a proactive approach to enhancing organizational operations.
Louise M. Education Details
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Sap AcademySales & Distribution
Frequently Asked Questions about Louise M.
What company does Louise M. work for?
Louise M. works for Rust-Oleum Corporation
What is Louise M.'s role at the current company?
Louise M.'s current role is Information Technology Business Relationship Manager (EMEA and APAC).
What schools did Louise M. attend?
Louise M. attended Sap Academy.
Who are Louise M.'s colleagues?
Louise M.'s colleagues are Melissa Cruickshank, Mark Hall, Monika Latala, David O'bryan Jr, Don Harmeyer, Mike Stephens, Jessie Gonzalez.
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