- Oversees end-to-end project management including scoping business requirements, determining priorities, forecasting resource allocation needs, and providing scheduling guidance for projects to align with senior leadership agendas- Performs quantitative and qualitative analysis to evaluate and diagnose business and management decisions- Managed $1 billion+ risk from Buzz/FTC assessment by designing dashboards, sampling strategy, and completing privacy design documentation through a successful Google privacy review- Leads intake project assessment meetings, bug reviews, and tracks project timelines- Successfully responded to over 20 internal and external assessments covering 315,000 learners for one of the largest tech companies in the world's privacy compliance across different global standards including HIPAA, GDPR, PCI, and HITRUST- Supports Cloud projects using SQL, JavaScript, CSS, HTML, Jinja, Python, Bootstrap, and the Google Cloud Platform - Google Cloud ConsoleProjects- Managed transfer of required privacy training including compliance program from one team to another- Managed change management while removing 45 courses from Intellum an LMS system into a new system- Created direct communication between two separately owned data systems

- Applied understanding of assigned business process to identify gaps and propose continuous improvement measures - Liaised with other support teams, or product teams and developed automated services increasing team productivity by 50%- Developed and maintained product knowledge, industry knowledge, and business and professional skills by participating in on-the-role training and classroom training while creating playbooks and knowledge bases for future co-workers - Effectively handled senior-level escalations or customer complaints received via various sources - Executed core business processes and transactions while delivering business outcomes on timeProjects• Developed new tools to make notifications more effective and workflows more efficient• Message development/coding to meet accessibility needs• Examined tools for error checking and improve usability and precision • Tool development/coding to enable targeting of notifications to learners and managers• Review of learner and manager feedback to identify areas of improvement and to identify gaps and errors in source systems• Coordinated cross departmentally to create new campaigns with digital assets• Documented newly created processes and workflows• Created training materials for learning management system, ticketing system, and problem-solving customer service needs• Raised company privacy compliance rate 10% in 5 months

- Coordinated cross departmentally to organize summer programs and college resources- Created $250,000 budget for summer program, purchased all supplies, maintained/organized all records for accounting, worked with all instructors keeping supplies organized, updated process for future years for efficiency- Created process and documentation for purchasing for school year programs, purchased all supplies, organized delivery to remote students, provided all updates to accounting- Oversaw conversion and website upgrade with Vendor/then maintained website afterwards using Wordpress & HTML.- Created processes & workflows for marketing calendar, budget maintenance, vendor communications, and keeping the finance department updated with incoming and outgoing invoices. Oversaw creatives creation and delivery to all marketing vendors. Constantly analyzed what worked and made changes to marketing plan accordingly.- Used analytics to determine target areas for outreach & marketing, and reporting for CEO and execs- Increased weekend preview program headcount from 30 to 400 through targeted marketing to schools directly - Assisted in the supervision, coordination, and staffing of 200+ student staff including but not limited to: interviewing, hiring, scheduling, disciplining, and providing administrative support- Provided excellent customer service, and educational guidance for ~1400 students and their families in regard to registration, payment, and class placement- Ensured LMS System was updated regularly with new content and changes in student population

- Managed website organization through WordPress, CSS, PHP, and HTML. - Negotiated contracts, led social media campaigns, attended and covered events as media and used social media strategies to increase awareness for over 100 brands- Created original content for written blog posts, social media channels and takeover campaigns for brand specific social media channels - Conducted daily updates to social media profiles (Twitter, Facebook, Instagram, YouTube, Pinterest, Google+, LinkedIn) increasing customer engagement- Measured reach and engagement using Google Analytics- Generated video content for Nintendo, Safeway, and JohnsonvilleProjects• 5-year contract with Pampers providing deliverables on time, meeting with Execs yearly providing feedback, product & marketing consulting• 3-year contract with Microsoft as a Windows Brand Ambassador• 2-year brand ambassador for Sony Cameras & Travel• 1-year contract with Evenflow providing content for their website • 10-year working relationship with multiple divisions of Disney• Multiple contracts with, Staples, Best Buy, PepsiCo, AT&T, Dell, HP, Ebay, Smuckers, P&G, Aflac, Chicco, CostPlus, ConAgra, Wilton, J&J, General Mills, Amazon, and Tyson