Ensure all 54 funds are priced correctly and in a timely manner• Ensure all third-party deals are processed in an accurate and timely manner• Ensure all Vitality fund trades are processed and placed• Build and maintain relationship with third party managers• Maintain relationship with internal teams• Maintain relationship with vendors• Assist with building and setting up new Vitality funds• Ensuring all Business tasks have been completed correctly• Processing all third-party dividends• Ensuring all internal and external recs are completed• Processing all third-party corporate actions• Liaising with internal and external auditors• Performing monthly reconciliation on all funds• Performing daily reconciliation on 28 bank accounts• Ensuring accurate data on multiple systems

• Ensuring that all third party funds are correctly pricing on systems• Pricing 15 funds• Releasing fund prices to various platforms i.e. Morning Star• Trading in third party funds• Trading into own funds• Calculating and placing rebalancing trades in Vitality funds.• Ensuring any rejected deals are placed correctly• Ensuring all trades are correctly confirmed• Checking details on manual deals are correct• Monitoring automated trading systems• Completing corporate actions on third party funds• Liaising with fund managers and transfer agents to set up account • Liaising with fund managers to create a relationship• Liaising with the proposition team to ensure third party funds match Vitality’s proposition plans• Reconciling positions in internal and external funds• Making and authorising internal and external payments

• Ensuring that the team respond to all e-mail in a timely and accurate manner• Monitoring all reconciliation breaks, chasing and resolving where necessary• Liaising with different departments including in the Madrid and Dubai offices• Liaising with fund administrators• Liaising with all clients on a daily basis to resolve any queries• Created checklist spreadsheet to ensure manual confirms are correct• Ensuring any rejected deals are placed correctly• Ensuring all trades are correctly confirmed• Checking details on manual deals are correct• Monitoring automated trading systems

• Checking all deals to ensure they match the client’s instruction • Ensuring all deals are placed in a timely manner• Writing and updating all procedures for unit trusts • Ensure all procedures are followed to ensure work is processed accurately• Checking all dividends to ensure correctly processed• Checking all payments for accuracy• Training new staff members on all elements of Unit Trust/OEICS/SICAVs/UCITS/Hedge Funds• Updating systems to reflect current information • Ensuring all fail trades are updated in a timely manner • Obtaining and manipulating statistics for projects and statistics• Investigating and resolving all unit trust reconciliation breaks • Helped in ensuring a smooth transition to KL for the Unit Trust Reconciliation team • Working with the KL Unit Trust Reconciliation team to ensure a smooth running• Attending conference calls with internal and external departments and clients to resolve issues• Using Statistics gathered to produce Quality Plus Stats• Collecting data and statistics to ensure performance • Liaising with clients and internal departments to arrange procedures for new clients • Liaising with transitions to ensure smooth integration of new clients • Liaising with project team to obtain feasibility of new projects• Liaising with the Luxembourg office to ensure client satisfaction• Liaising with the Luxembourg office regarding overdrafts on our bank accounts• Point of contact for external and internal departments • Liaising with all clients on a daily basis to resolve any queries• Supervisor of 5 team members

• Placing subscriptions and redemptions by telephone and fax for Unit Trust/OEICS/SICAVs/UCITS and Hedge Funds.• Ensuring payments are made for deals within deadlines. • Arranging FX’s to be placed. • Inputting trades accurately on system.• Ensuring money for trades is credited to correct client. • Processing all distribution payments and vouchers. • Reconciling cash reports.• Investigating and resolving stock discrepancies. • Corporate Actions. • Processing commission payments to the relevant client account. • Prioritise work to ensure all work is processed within deadlines.• Liasing with clients and internal departments as well as fund managers. • Dealing with telephone, email and QTS queries, both internal and external. • Carrying out projects for coverall and mandates.• Sorting and allocating post.• Chasing cash for distribution and trades from Fund Managers

• Placing all telephone deals accurately onto system.• Liasing with clients and internal departments to ensure all deals were placed within deadlines

• Updating 2 systems to enable accounts to be closed. Charging fees, Authorising payments. • Liasing with other fund managers to obtain transfer details.

• Completing Stock Transfers and Updating database. • Data Cleansing.

• Ensure work is processed and money paid out within regulatory standards.• Liasing with Trustees, Fund Administrators as well as IT/printers/cheque suppliers/mailing/printing houses. • Processing several different funds within same timescale, prioritise to ensure all work is processed.• Making BACs payments using Albacs system.• Query resolution. • Ensure testing and development is completed to meet client expectations. • Sent to Luxembourg office to train a new team.

• Registered Checking. Checking all processed work against reports to ensure accuracy. Checking applications have been inputted onto the system correctly.• Creating agencies for different Fund Managers and updating recent amendments on system.

• Payment allocation and recoveries. Working out commission agents were due, issuing cheques, clawing back money that had been incorrectly sent. Investigating discrepancies and reconciling cash reports. • Liasing with internal departments. • Dealing with telephone enquires, letters and e-mails, both internal and external. • Working to and exceeding Service Standards.• Updating computer system to reflect amendments. Crosschecking two systems to ensure accuracy.• Training all new starters. Checking other people’s work for any errors. • Point of contact for queries from both my own and other teams.• Assisting other teams when required Working with New Business to ensure service deadlines are met.• Implemented and monitored a system for prioritising and reconciling the work received. Secondment York (Nov 2001 – June 2002) • Assisting in ensuring a smooth transition in business relocation and provided continuing support. • Supervised the day to day running of a processing team.• Writing complete procedures and training manuals. • Prepared planned and held training courses for all new starters. • Checking work and providing feedback. Performed assessments and set objectives for the team.