Louise Mcgregor phone numbers
Louise Mcgregor is a Director of Customer Success at KnoCommerce. She possess expertise in time management, french, teaching, research, social networking and 15 more skills. Colleagues describe her as "Louise is a strong advocate for members to ensure that they are receiving safe and efficient mental health care. While wearing many hats, Louise never hesitates to pause and take a moment to ensure that team members, direct reports and cross-functional partners are all in alignment in order to meet objectives, goals and deadlines. Working at Brightside Health with Louise has allowed me to understand what it means to be a selfless, people-first leader." and "Louise is an expert at managing the complexities of member issues in the behavioral health market. She led her group through the design of a customer support system that was focused on producing a member centric approach to resolutions. With out a doubt, Louise always has the members best interest as a priority, Her skill set is unrivaled coupled with her calm and reassuring demeanor is an excellent combination for success."
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Director Of Customer SuccessKnocommerce May 2023 - PresentDenver, Co, UsHelping brands leverage data to find customers, unlock a deep understanding them, and create meaningful interactions. -
Senior Manager Of Care CoordinationBrightside Health Mar 2022 - Feb 2023San Francisco, California, Us- Played a critical role in the operational readiness of the company to deliver a superior experience to patients in our online mental health practice.- Drove operational efficiencies through guidance to product, engineering, commercial, and marketing departments.- Built process to measure and report on individual, departmental, product performance, and service quality. Metrics were member experience, support, provider and clinician performance/feedback, and employee satisfaction and retention. - Worked cross-functionally to implement, track, audit, and support new customer-facing product features. - Coached, trained, and mentored employees to reach both personal and organizational goals. -
Customer Care ManagerBrightside Health Oct 2020 - Mar 2022San Francisco, California, Us- Hired to build out, then grow, the customer-facing department. Scaled from first “Customer Support” employee to building a team of 20 individuals. - Made evidence-driven recommendations that led to sustainable growth and stakeholder satisfaction.- Established the foundation and training for processes currently being used by representatives, providers and therapists, and Brightside employees.
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Customer Success Account ManagerHint Health Sep 2018 - Apr 2020San Francisco, California, Us- Second hire on the rapidly growing CSM team, continued to create and improve onboarding practices when training and ramping new employees. Moved to Colorado to aid in building out the Denver office.- Lead and managed complex, multifaceted data migrations per month onto our platform, nurturing and maintaining good relationships by being the first and only touchpoint during the on-boarding process for new clients.- Discovered and escalated bugs/issues to product and engineering teams in addition to communicating with sales on a daily basis (used Jira, Asana, Forest, Hubspot).- Tracked CS metrics: retention, turnover, NPS scores, recurring product requests... etc. to ensure continued growth and overall customer satisfaction- Aided in organizing and managing all speakers and schedules at annual Summit in 2019. -
Customer Success ManagerHealth Iq Oct 2017 - Sep 2018Mountain View, Ca, Us• Managed marketing project budgets through estimation and tracking of all marketing monthly spend, expected return and actual return as well as coordination with finance team to ensure spend is on track• Tracked results while updating projects scope, expectations, and schedules based on results and feedback• Point of contact for vendors, partners, and potential candidates in addition to new hires to promote excellent customer relations• Currently oversee client communications and responses, create brand and voice for outbound emails and messages • Train incoming sales agents to keep brand consistent, personally responsible for bringing in over $160k/week in sales. -
Assistant Account ExecutiveScottish Development International Nov 2016 - Oct 2017Glasgow, Glasgow City, Gb• Promoted business in Scotland as a member of the Trade & Investment team with goal of creating new jobs•Served as an Ass. Account Executive for the Technology Industry Sector, SDI’s #1 focus for 2017 Foreign Direct Investment• Recognized as top AAE in California for highest meeting count, most pipeline generation, and most leads prospected• Leveraged software like LI Sales Navigator, CB Insights and FDI Markets to prospect over 1000 leads in a one year period• Achieved international recognition for pipeline generation and prospecting and sales technique, now used to train new hires -
Data Transfer AnalystPrecision For Medicine Jul 2016 - Oct 2016Bethesda, Md, Us• Ran daily operations for a team of employees and customers• Supervised and implemented data integration for clinical trials in the medical lab -
Adapted Physical Activity InternThe University Of Edinburgh Jun 2015 - Aug 2015Edinburgh, Gb• Led campus-wide project to promote exposure to resources available for students and staff with disabilities• Surveyed Uni administrators, staff, and community leaders to strategically improve the experience for those with disabilities• Created the first online database for disabled students and staff to easily access resources and accommodations available• Interviewed parents of Scottish children with disabilities to create an understanding and comfortable environment on campus -
Student ConsultantFreshsight Ltd. Sep 2014 - May 2015Edinburgh, Midlothian, Gb• Core member for UPDATE Disability Scotland project engaging strong corporate partners via creative marketing & strategy• Successfully raised UDS exposure through rebranding, facilitated by improving value, mission statement, and web-presence• Created marketing strategy for Turing Trust to boost public awareness, interest and engagement to bolster volunteer base• Created a financial model for Turing Trust’s Membership and Training program to increase revenue and value -
Summer InternLiberation Institute Jun 2014 - Aug 2014• Re-structured and improved the entire organization’s patient filling system, which is still being used to this day • Sat in on and partook in weekly client discussions alongside counselors, psychotherapists, and licensed clinicians
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Class RepresentativeThe University Of Edinburgh Sep 2013 - Jan 2014Edinburgh, Gb• Took a 3 hour leadership training session• Collected feedback from peers and relayed that information to the heads of the school via workshops and meetings throughout the year
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InternTrivium Corporate Solutions May 2013 - Sep 2013Sunnyvale, California, Us• Managed expense reports, accounting, emails, scheduled meetings, and greeted visitors -
French TutorSelf Employed Jun 2011 - Aug 2011• Taught a year of French to 14 year old student in order to enter into higher level course for First year High school French.
Louise Mcgregor Skills
Louise Mcgregor Education Details
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The University Of EdinburghBusiness Studies And Psychology -
The University Of Edinburgh
Frequently Asked Questions about Louise Mcgregor
What company does Louise Mcgregor work for?
Louise Mcgregor works for Knocommerce
What is Louise Mcgregor's role at the current company?
Louise Mcgregor's current role is Director of Customer Success.
What is Louise Mcgregor's direct phone number?
Louise Mcgregor's direct phone number is (408) 436*****
What schools did Louise Mcgregor attend?
Louise Mcgregor attended The University Of Edinburgh, The University Of Edinburgh.
What are some of Louise Mcgregor's interests?
Louise Mcgregor has interest in Education.
What skills is Louise Mcgregor known for?
Louise Mcgregor has skills like Time Management, French, Teaching, Research, Social Networking, Foreign Languages, Psychology, Entrepreneurship, Customer Service, Data Analysis, Event Planning, Social Media.
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