Louise O'Brien Email and Phone Number

In this role the goal was to build a best-in-class Corporate Card operations structure, that limits the financial exposure, drives compliance and card adoption and has robust control around all internal processes. This covered all regions, UCAN, LATAM, EMEA & APAC• Support the GPO on new initiatives and implementations providing feedback based on knowledge and experience of the current process.• Capture the E2E process via a DTP, SOP. • Review current and legacy processes with a… Show more In this role the goal was to build a best-in-class Corporate Card operations structure, that limits the financial exposure, drives compliance and card adoption and has robust control around all internal processes. This covered all regions, UCAN, LATAM, EMEA & APAC• Support the GPO on new initiatives and implementations providing feedback based on knowledge and experience of the current process.• Capture the E2E process via a DTP, SOP. • Review current and legacy processes with a view to making improvements i.e. automation, reporting, education.• Implement new Card programs to identified countries i.e. Introduction to Amex and BOA PCard programs.• Continue to develop the relation with Corporate Card providers (American Express & Bank of America PCard).• Manage past due accounts and delinquencies to the reduce financial impact to Baxter. • Review Spend leakage as part of process improvement. • Ensure that month end PCard reconciliation is managed to meet expectations of 100% submission.• Develop strong relations with the business and ensure that the highest standard of customer service is always provided.• Manage ServiceNow ticketing system, ensure that SLA is meant daily.• Support the T&E Concur Team with any queries that may overlap with the Corporate Card Team.• Provide onboarding training to ensure that all new users of Corporate Cards (American Express) & PCard (Bank of America) understand the Baxter policies and responsibilities relating to them as card holders.• Support the Corporate Card Team having weekly 1:1 catch ups, Team Meetings and Quarterly Performance Appraisals Show less

• Support GPO with the on boarding of our service delivery partner and provide ongoing training and support after the transition of the EMEA T&E function.• Ensure that all processes are documented in their DTP’s.• Monitor daily the performance of the SDP reviewing work performed by them from a T&E audit perspective, Concur Administration, and support on employee queries via email or tickets created.• Ensure that DTPs are updated based on feedback from Baxter on queries or processes… Show more • Support GPO with the on boarding of our service delivery partner and provide ongoing training and support after the transition of the EMEA T&E function.• Ensure that all processes are documented in their DTP’s.• Monitor daily the performance of the SDP reviewing work performed by them from a T&E audit perspective, Concur Administration, and support on employee queries via email or tickets created.• Ensure that DTPs are updated based on feedback from Baxter on queries or processes not managed correctly. • Monitor daily reports from SDP to ensure KPI’s and SLAs are being met. • Plan and allocate resources, to ensure all escalations received from our SDP are resolved in a timely manner• Conduct Weekly meetings with GPO to ensure all risks are escalated and mitigated. • Act as a subject matter expert in Baxter policy and procedures and acting as the point of escalation with the SDP in Kolkata & Bucharest• Responsible for the Supervision of the QRS situated in Dublin.• Assist with the integration of Gambro entities into the Baxter systems.• Oversee the American Express Corporate Card program to ensure that it is managed efficiently by the QRS Team.• As part the project team assist with the implementation of a new Pcard Program provided by Bank of America. This includes working with many different teams across Baxter i.e., Accounts Payable, Treasury (KYC), A2R, Procurement. • Pcard Business account creations, individual card creations, extensive communications, and employee training. • Terminate existing Citibank PCard program• Monitor and allocate the daily queries received to the shared mailboxes to the appropriate team members for QRS queries, American Express and PCard programs.• Support the QRS Team having weekly 1:1 catch ups, Team Meetings and Quarterly Performance Appraisals Show less

• Monitor and allocate the daily queries received to the shared mailboxes to the appropriate team members for Concur T&E queries, American Express and PCard.• Manage the Concur Administration function for EMEA, ECEMEA i.e. passwords, profile changes, card assignment, manager updates.• Manage the Amex and PCard card programs i.e., card management, delinquencies, fraud, implementation of new accounts with the migration of countries to the Shared Service Centre in Dublin. • Assist with… Show more • Monitor and allocate the daily queries received to the shared mailboxes to the appropriate team members for Concur T&E queries, American Express and PCard.• Manage the Concur Administration function for EMEA, ECEMEA i.e. passwords, profile changes, card assignment, manager updates.• Manage the Amex and PCard card programs i.e., card management, delinquencies, fraud, implementation of new accounts with the migration of countries to the Shared Service Centre in Dublin. • Assist with the migration of new countries to the SSC providing training on Concur and Card programs.• Provide support and knowledge on the split of Baxter business. This include splitting out of T&E function to a separate Concur instance while managing duplicate Amex accounts for each country affected.• Resolve interface issues as they arise (Concur interfaces to JD Edwards).• Support the T&E team members on escalated issues.• Continuously educate employees on Baxter T&E related policies and processes to ensure compliance.• Investigate any non compliance activity which has come to our attention. Show less

• Shopping cart qualification• PO creation for the UK, Ireland, Middles East• Interact with Local Purchasing across EMEA• Interact with Finance & Accounting teams in EMEA• Supplier communication and support via online ticketing and email• Establishing and Implementing of the Corporate Credit Card program within Ireland.• Processing of applications for both Dublin & Galway employees• Card cancellation for leavers, this involved liaising with HR and Local… Show more • Shopping cart qualification• PO creation for the UK, Ireland, Middles East• Interact with Local Purchasing across EMEA• Interact with Finance & Accounting teams in EMEA• Supplier communication and support via online ticketing and email• Establishing and Implementing of the Corporate Credit Card program within Ireland.• Processing of applications for both Dublin & Galway employees• Card cancellation for leavers, this involved liaising with HR and Local Finance• Managing of card to ensure that delinquencies were minimised• Managing of American Express to ensure the smooth running of the program• Business Travel Account program Show less

Purchasing Team Leader - 2000 – 2004Senior Buyer - 1998 – 2000Buyer - 1995 - 1998Reporting to the European Operations Director, my responsibilities as a Team Leader and Senior Buyer were as follows:• Communicate and liase with both team members and senior management on a daily basis with regard to the purchasing and operation function.• Performance review plans carried out on a bi annual basis.• Ensure the procurement of raw material in… Show more Purchasing Team Leader - 2000 – 2004Senior Buyer - 1998 – 2000Buyer - 1995 - 1998Reporting to the European Operations Director, my responsibilities as a Team Leader and Senior Buyer were as follows:• Communicate and liase with both team members and senior management on a daily basis with regard to the purchasing and operation function.• Performance review plans carried out on a bi annual basis.• Ensure the procurement of raw material in accordance to MRP output• Analyse material requirements based on scheduled work orders, sales orders etc.• Provide accurate daily call off reports to all vendors • Vendor rating performed on a monthly basis, vendor reviews carried out bi annually• Price negotiation carried out on a periodic basis in line with company objectives.• Cost Reduction Process• Member of the Inventory Control and Reduction team • Aided the set up of local hubs for non local suppliers• Member of the New Products Ship Schedule team• Responsible for the implementation of the Ship to Line process for all local suppliers. Received recognition award.• Involved in the set up of the vendor website• Cost of sales reduction project, received recognition award.• Initiated and monitor the use of KANBAN system for generic components Show less