Louise Papaioannou Email and Phone Number

Key AchievementsEnhancing productivity by staying on top of call scripts and maintaining control over the direction of conversations.Managing confidentiality without exception through gaining personal information in conformance with GDPRContributing to the company achieving and holding industry-leading customer service ratings.Maintaining and encouraging customer loyalty through a courteous and efficient resolution of disputes, complaints, and discrepancies.Exhibiting high energy and professionalism when dealing with all levels of clients and staff.Maintaining a high level of 5-star surveys, submitted by the customer through NetPromotorConsistently achieving monthly/quarterly bonus targets based on overall productivityKey ResponsibilitiesEvaluating customer information to explore issues, develop potential solutions, and maintain high-quality service.Recommending products to customers and suggesting other options if the preferred product was unavailable.Conferring with customers about concerns with products or services to resolve problems.Entering customer interaction details in Toolbox to track requests, document problems, and record solutions offered.

Key AchievementsIncreased customer engagement through social media.Developed marketing content such as blogs, promotional materials, and advertisements for social media.Planned and implemented fundraising events.Planned and organized special eventsDesigned graphics for websites, logos, and promotions for marketing purposes.Developed and updated spreadsheetsDrafted professional memos, letters, and marketing copy to support business objectives and growth.Provided digital marketing solutions to local Tourism Industry businesses.Key ResponsibilitiesDeveloped and updated spreadsheets.Drafted professional memos, letters, and marketing copy to support business objectives and growth.Used a number of design software packages to create images and layouts for various projects.Developed and updated spreadsheets.Drafted professional memos, letters, and marketing copy to support business objectives and growth.Generated reports and typed letters in MS Word and Excel and prepared presentations in Powerpoint for maximum impact and results.Processed invoices and expenses using to facilitate on-time payment.

My primary goals at General Dynamics were to assist and support my 6 Account Managers in their day to day sales responsibilities, selling rugged notebook and tablet products within the commercial and military sectors:Key AchievementsDeveloped a process to facilitate the smoother running of order processingMaintained customer satisfaction at all timesProduced product bulletins and kept customers informed of product updatesAttended military trade shows and discussed products available and discussed purchasing options with senior members of the armed forcesKey ResponsibilitiesCreated customer quotes and distributing these accordinglyOrganized evaluation units and keeping track of the progress of the evaluationsEffectively managed inquiries, including distribution of leads and tracking the progress of these leadsHandling all inbound sales inquiries by phone and emailCreated and updated price-listsAttended weekly conference calls and liaised with colleagues in the manufacturing plant in the USA