Louise Patching Email & Phone Number

Highfields, Qld, Au

Gold Coast, Queensland, Australia

This role involves providing support to the General Manager, Lifeline (Qld) and Statewide Wellbeing Services, and his leadership team. Main tasks:• Providing a high level of confidential administrative support for leadership staff activities including diary and meeting management; planning and preparation of special events, preparing documents for meetings, collating reports, presentations and submissions.• Disseminating and actioning letters or emails by copying, scanning or mailing to ensure all communication is completed, recorded and filed.• Processing requests for travel and accommodation and ensuring that all expenditure is correctly coded.• Providing supervision, guidance and training to administrative officers classified at lower levels. • Undertaking a range of financial functions including, processing invoices and P-card expenses.• Assisting the General Manager with the approval of various human resource and financial documents and forms.

Gold Coast

This community service organisation provides support to families with children 0-12 years living in the Northern Gold Coast region. Working closely with the Manager of the Project, I assist with meeting the extensive reporting requirements of the funding body, which includes six monthly progress reports with data collated from various organisations working on the program. Additionally I am providing support to a counselling team, assisting with their reporting requirements. Additional Tasks:* Supporting the counselling team to prepare for an audit by their funding body.* Entering program data into a web based reporting system.

This role involved supporting the Making the Connection team to meet the milestones outlined in our funding agreement as we supported USQ incarcerated students in a number of correctional centres in QLD, Northern Territory, Tasmania and Western Australia I have undertaken a variety of tasks across the life of the project including assisting the Project Leader with the progress reports for the Australian Government (funding body) and with the development of award applications including the successful Australian Award for University Teaching for Programs that Enhance Learning. I am currently working closely with the Project Leader, contributing to the design and implementation of research activities for the project, including the coding of research data in NVivo and providing data for reports and publications. I also supervised the workload of a team of staff who helped submit resources to the Learning Objects Repository and linked resources from the Learning Objects Repository to the USQ Offline StudyDesk. Additional tasks: • Assisting with setting up external communication channels for the project, including the project website and newsletters for internal and external stakeholders. • Undertaking the role of Contract Initiator for the Australian Digital Futures Institute/Digital Life Lab and working with the Q Contracts system. • Providing administrative support, including organising team travel and assisting with ethics paperwork.

This position involved assisting the Project Leader in providing support to USQ incarcerated students involved in the project. As Project Officer, I supported the research and evaluation activities of the project, including taking notes during focus groups and the coding of data obtained in NVivo. I also drafted several progress reports for the funding body and assisted with the final project report for the Office for Learning and Teaching. Additional tasks: • Assisting with the finance tasks for the project, working within the budget set by the funding agreement. • General administration tasks, including organising travel.

The Project Officer’s position involved assisting the RLDP Facilitator with coordinating the RLDP Program Day events. Duties include sourcing event locations and arranging catering requirements, arranging transport for participants, producing the Program Day booklet and assisting with guest speaker arrangements. Additionally, I undertook tasks involved in the evaluation of the program including coordinating the focus group sessions, organising transcription of audio files and coding the evaluation data in NVivo. While working for the RLDP, I was also part of the organising committee for the Digital Futures Conference. My main tasks included organising merchandising, arranging the signage for the conference and staffing the conference registration desk. At the conclusion of the RLDP, I contributed to the writing of the final project report. Additional tasks: • Organising payment of invoices for expenses related to the RLDP Program Days and RLDP cohort budget activities. • Providing administrative support to the RLDP Working Group including preparing meeting papers and minute taking.• General administration tasks.

This part time position involved working with the Chair of Community Futures Research Program in the Institute of Resilient Regions, to support the community research activities undertaken by her team. Some of the roles I undertook included providing administrative support to the Chair of Community Futures Research Program and working with the Open Access College to support students in The Toowoomba Clemente program, including during the enrolment process. I was responsible for organising events to celebrate each semester of study for the Toowoomba Clemente students which involved sourcing event locations and arranging catering requirements, arranging photography, inviting participants and collating RSVPs, and assisting with AV requirements for presentations. Three of these events were organised within a 12 month period.Additional tasks:• Undertaking research tasks, including literature reviews and transcribing of interviews. • Organising travel for Chair of Community Futures Research Program.• Providing support to Flexischool Community Hub Consortium meeting, including preparing meeting papers and minute taking.

This community service organisation provides support to families with children 0-12 years living in the Northern Gold Coast region. Working closely with the Manager of the Project, I assisted with meeting the extensive reporting requirements of the funding body, which included six monthly progress reports with data collated from various organisations working on the program. I provided advice and assistance to other staff and community organisation partnering with us, to enable them to monitor, evaluate and review their provision of services and activities, and to meet their reporting requirements. I also assisted with the organisation of community events, including events that involved committees of local service providers working together on large scale events. Additional tasks: • Undertaking community research projects and being part of evaluation and research design teams.• Representing Communities for Children at various network meetings. • Undertaking mapping of local services providing programs and activities. • General administration tasks.

This community service organisation provided support to people seeking employment. As Coordinator, I was responsible for ensuring the project met the requirements of the funding granted and provided a high quality service to the participants, with the aim of helping them obtain employment. This position involved providing one-on-one sessions to participants to assist them develop job search skills, providing guidance and support to help participants address any barriers or issues that may be hindering their job search effort, and providing appropriate referrals. I supervised a team of contractors and trainers to successfully support participants of the program, with a high number of participants finding employment and the project receiving refunding based on the outcomes of the team. Additionally, I coordinated the advertising and marketing of the program and networked with relevant stakeholders to promote the program or access their services for my participants. I was responsible for fielding enquires and assessing and reviewing participants’ suitability for the program, coordinating meetings and appointments for participants and organised several non-accredited training programs. Additional tasks: • Preparing monthly progress reports and several final reports for the funding body. • Preparing funding submissions for the program, which involved planning the research and information gathering phase, writing the application and conducting final reviews.• Financial management of the program, working within the budget set out in the funding agreement. • Mentoring and training administration staff working for the Community Centre.

As part of the Research Office, this role was responsible for supporting the research grant and consultancy application processes, by working closely with academics and researchers across all the Faculties at Bond University. My tasks included facilitating, editing and submitting external funding applications prepared by Bond University academic and research staff and assisting with the administration of externally-funded fellowships and research grant programs. I undertook research to identify potential funding sources, provided advice to staff on the suitability of standard research contracts and contract schedules, and investigated and resolved issues with funded projects. I also negotiated with granting bodies and provided advice to researchers. Additional tasks: • Preparing correspondence regarding the administration of grants and contracts. • Assisting with the transfer of research grants between Institutions. • Ensuring administrative systems were in place to accurately record all research activity. • Developing relationships with representatives from external bodies that may fund Bond University research projects.

As part of the Research Office, this role was responsible for supporting the Senior Grants and Research Development Officer with the research grant and consultancy application processes. I was involved in maintaining the BURCS Grants and Tender Databases, updating the databases with information about current funding opportunities and distributing information regarding current funding opportunities to academic staff and Higher Degree Research Students. Additional tasks: • Assisting the Research and Development Manager with the development of contracts and preparation of research funding proposals. • Assisting in the review and updating of policies, including reviews of the Risk Register. • Undertaking telephone reception and administration duties for the office as required.

Master Of Human Services Management

Graduate Certificate Of Tesol

Bachelor Of Social Science, Human Resources Development