Louise Simpson Email & Phone Number

East Region

• Overseeing the Regional Operations Management of circa 8000 beds across multiple properties and locations. • Ensuring each property is fully compliant, adopting all Health & Safety legislation.• Supervision of Area and Property Managers.• Implementing best practice through strong leadership.• Mobilisation of properties (inclusive of new builds).• Budget and profit and loss monitoring and reporting.• Driving and monitoring KPI performance across the region, inclusive… Show more • Overseeing the Regional Operations Management of circa 8000 beds across multiple properties and locations. • Ensuring each property is fully compliant, adopting all Health & Safety legislation.• Supervision of Area and Property Managers.• Implementing best practice through strong leadership.• Mobilisation of properties (inclusive of new builds).• Budget and profit and loss monitoring and reporting.• Driving and monitoring KPI performance across the region, inclusive of; sales, debt, compliance, customer satisfaction, pastoral care, H&S and financial.• Management and delivery of sales performance, inclusive of summer business.• Monthly property KPI and client reporting.• Health & Safety audits and legislation.• Supporting and monitoring the implementation of company policies and procedures.• Creating and maintaining effective working relationships with key University and educational establishment contacts and partners.• Developing and managing client relationships and expectations.• Organisation and management of the check-in, check-out and room turnaround process.• Effective management; developing capability across the Area Manager and Property teams, raising performance through coaching, feedback and performance management.• Recruitment of new staff – from start to finish.• Implementation and management of performance improvements and customer satisfaction.• Management of customer-related issues.• Supporting Area and Property Managers with resolving incidents both inside and outside of office hours.• Clear understanding of commercial and performance aspects of all contracts.• Conducting regular 121’s and appraisals.• Ensuring all properties are ANUK accredited and compliant. Show less

Sheffield, Nottingham & Leeds

• Overseeing the area management of multiple properties. • Ensuring each property is fully compliant, adopting all Health & Safety legislation.• Supervision of Property Managers.• Implementing best practice through strong leadership.• Budget and profit and loss monitoring and reporting.• Management of each properties performance against KPIs, inclusive of; sales, debt, customer satisfaction, pastoral care, H&S and financial.• Management and delivery of sales performance,… Show more • Overseeing the area management of multiple properties. • Ensuring each property is fully compliant, adopting all Health & Safety legislation.• Supervision of Property Managers.• Implementing best practice through strong leadership.• Budget and profit and loss monitoring and reporting.• Management of each properties performance against KPIs, inclusive of; sales, debt, customer satisfaction, pastoral care, H&S and financial.• Management and delivery of sales performance, inclusive of summer business.• Monthly property KPI reporting.• Health & Safety audits and legislation.• Creating and maintaining effective working relationships with key University and educational establishment contacts and partners.• Developing and managing client relationships.• Organisation and management of the check-in, check-out and room turnaround process.• Effective management; developing capability across the property teams, raising performance through coaching, feedback and performance management.• Recruitment of new staff – from start to finish.• Implementation and management of performance improvements and customer satisfaction.• Management of customer-related issues.• Supporting Property Managers with resolving incidents both inside and outside of office hours.• Clear understanding of commercial and performance aspects of all contracts.• Conducting regular 121’s and appraisals.• Ensuring all properties are ANUK accredited and compliant. Show less

Nottingham, United Kingdom

• Overseeing the management and day to day running of a site of 674 beds.• To ensure effective delivery of all hospitality and customer service functions through supervision of the on-site team.• Supervision of the site team (Hospitality Assistants, Facilities Assistants, Housekeepers).• Management of the sites facilities to ensure all maintenance issues are addressed within the company policy timescales.• Liaise with contractors ensuring all risk and method statements are… Show more • Overseeing the management and day to day running of a site of 674 beds.• To ensure effective delivery of all hospitality and customer service functions through supervision of the on-site team.• Supervision of the site team (Hospitality Assistants, Facilities Assistants, Housekeepers).• Management of the sites facilities to ensure all maintenance issues are addressed within the company policy timescales.• Liaise with contractors ensuring all risk and method statements are available on site and permits to work are completed.• Manage the site service charge budget. Compiling service charge commentary on a monthly basis• First point of contact for the out of hours security team.• Conduct security and cleaning audits.• Produce reports relevant to the site including rent collection, maintenance, budget tracker, lettings and incident reporting.• Management of the student lettings cycle including dealing with and logging all incoming enquiries, ensuring all enquiries are followed up my the site team, conducting viewings, documenting feedback, preparation and maintaining show flats, completing manual bookings, allocation of rooms, providing support on the online booking portal.• Building relationships with the local University’s and student institutes.• Management of maintenance and cleaning throughout the summer shut down period•• Collection of rent and chasing arrears in line with company policies.• Responsibility to ensure all site health and safety checks are completed thoroughly on a weekly, monthly, quarterly and annual basis.• Preparation of the site for company audits.• Management of all students’ complaints and issues in a confidential manor.• Building relationships with the local police and fire services.• Compliance of ANUK• Responsible for the review of site risk assessments ensuring all team members fully understand the risk assessments for the site.• Conduct and minute monthly team meetings and one to ones. Show less

• Overseeing the management and day to day running of a site of 674 beds.• To ensure effective delivery of all hospitality and customer service functions through supervision of the on-site team.• Supervision of the site team (Hospitality Assistants, Facilities Assistants, Housekeepers).• Management of the sites facilities to ensure all maintenance issues are addressed within the company policy timescales.• Liaise with contractors ensuring all risk and method statements are… Show more • Overseeing the management and day to day running of a site of 674 beds.• To ensure effective delivery of all hospitality and customer service functions through supervision of the on-site team.• Supervision of the site team (Hospitality Assistants, Facilities Assistants, Housekeepers).• Management of the sites facilities to ensure all maintenance issues are addressed within the company policy timescales.• Liaise with contractors ensuring all risk and method statements are available on site and permits to work are completed.• Manage the site service charge budget. Compiling service charge commentary on a monthly basis• First point of contact for the out of hours security team.• Conduct security and cleaning audits.• Produce reports relevant to the site including rent collection, maintenance, budget tracker, lettings and incident reporting.• Management of the student lettings cycle including dealing with and logging all incoming enquiries, ensuring all enquiries are followed up my the site team, conducting viewings, documenting feedback, preparation and maintaining show flats, completing manual bookings, allocation of rooms, providing support on the online booking portal.• Building relationships with the local University’s and student institutes.• Management of maintenance and cleaning throughout the summer shut down period•• Collection of rent and chasing arrears in line with company policies.• Responsibility to ensure all site health and safety checks are completed thoroughly on a weekly, monthly, quarterly and annual basis.• Preparation of the site for company audits.• Management of all students’ complaints and issues in a confidential manor.• Building relationships with the local police and fire services.• Compliance of ANUK• Responsible for the review of site risk assessments ensuring all team members fully understand the risk assessments for the site.• Conduct and minute monthly team meetings and one to ones. Show less

Nottingham

As the sole lettings negotiator at Nest my day to day role comprised of:• Dealing with all incoming property enquiries via rightmove, telephone or email.• Recording and following up all enquiries • Matching available or soon to be available property’s with potential tenants.• Conducting property viewings, providing the highest level of service at all times. • Management of rightmove advertisements.• Meeting with landlords to take photographs and collate information… Show more As the sole lettings negotiator at Nest my day to day role comprised of:• Dealing with all incoming property enquiries via rightmove, telephone or email.• Recording and following up all enquiries • Matching available or soon to be available property’s with potential tenants.• Conducting property viewings, providing the highest level of service at all times. • Management of rightmove advertisements.• Meeting with landlords to take photographs and collate information of properties for new advertisements.• Negotiation between potential tenants and landlords.• Diary management• Building relationships with landlords ensuring they always received the highest level of service.• Generating and preparation of tenancy agreements • Conducting credit checks and processing applications.• Managing property inventories• Liaising with utility companies.• Responsible for ensuring all legal documentation was correct and complete prior to issuing keys, Show less

Nottingham, United Kingdom

Nottingham