Louise Stephens-Saunders Email & Phone Number

Weybridge, Gb

Weybridge, England, United Kingdom

As an RPO and MSP professional, I have successfully managed and delivered bespoke recruitment solutions for prestigious clients such as The Mercedes-AMG PETRONAS Formula One Team, The BMW Group Retail Network and Phoenix Financial Services. Working in partnership with my clients and their businesses to align delivery to strategic objectives, I lead teams of subject matter experts who are dedicated to driving every step of the Early Talent recruitment process - from attraction and EVP development to ATS implementation, candidate journey optimisation and end-to-end-talent management.With a focus on delivering tailored, high-performance recruitment strategies, aligned to organisations total talent management strategies, my experience encompasses the entire lifecycle: from EVP and attraction alignment, screening, longlisting, and shortlisting, offer engagement, vetting, and onboarding. Underpinned by talent pooling strategies and total workforce alignment and development ensuring a continuous pipeline of top-tier candidates, enabling clients to meet their evolving workforce needs.My expertise in Total Talent Management and commitment to operational excellence enables the design, implementation and execution of innovative, scalable solutions that enhance both the candidate and employer experience. Whether building an ATS system, crafting an EVP, or optimising recruitment processes, my goal is to consistently exceed client expectations by delivering exceptional talent and impactful, long-term recruitment outcomes.

Weybridge, Surrey

Designing, managing and leading large teams of Talent Acquisition, Human Resources, IT and Marketing Attraction professionals to deliver tailored recruitment, retention, reskilling and continuous improvement solutions to our Private Sector RPO clients across the UK. Serving a client portfolio including the Mercedes-AMG PETRONAS Formula One Team; BMW Group Retail Network; Sky; Jaguar Land Rover; Wincanton; Phoenix Financial Services; New Day Financial Services and working in partnership with clients driving effective change management programmes to provide recruitment outsourcing solutions for their business needs. Providing flexible and scalable recruitment solutions across a broad portfolio of prestige automotive and retail brands, incorporating EVP consultancy; attraction campaigns; sourcing; assessment and selection design and events, and Talent onboarding. Leading teams and managing outputs against clearly defined SLAs and KPIs ensuring greater predictability of cost, a more efficient recruiting process, an improved candidate experience and improved talent quality.

Uxbridge, Middlesex

Leading all aspects of the EPA Programme development from inception of additional standards, implementation through to delivery and client satisfaction/evaluation and processes including: behavioural based qualifications materials; online testing design and development; CBI techniques; observation techniques; outcome based report writing; Quality Assurance Programme implementation and development including standardisation policies, moderation policies and lifecycle of the qualification best practice guidelines and policies. Leading the application for the organisation to become an approved Apprenticeship Assessment organisation on the Register of Apprenticeship Training Providers (RoATP) including leading and successfully securing our applications for EQA recognition with Ofqual.

Uxbridge, Middlesex

Responsible for restructuring and process re-engineering our centralised Public Sector order fulfilment CoRE function in Uxbridge. After process re-engineering the operation - creating a new structure, roles and responsibilities I recruited and managed a team responsible for the fulfilment of orders and management of panel vendor suppliers - consistently overachieving against KPI’s for fulfilment and primary fill. Customers included the Master Vendor Temporary Resourcing Contracts for Surrey County Council; Lincolnshire County Council; West Sussex County Council; Leicester Council; Milton Keynes Council and The London Borough of Merton and Neutral Vendor Temporary Resourcing Contracts for Anchor Housing Trust, The Salvation Army; The Royal Borough of Greenwich and our 3rd party supplier account for Hampshire County Council delivering over 2.75 million temporary working hours across the accounts per annum. Maximising primary fill opportunities, recruitment and attraction strategies, customer service, issue resolution, order fulfilment, third party supplier disputes and invoicing and interpreting The Care Standards Act into viable training standards, in addition to supporting with the implementation of IR35 legislation. I was nominated and successfully won a Golden Ticket in 2016 at The Manpower Awards for Efficiency and Cost Saving for my collaborative work with the Public Sector and wider teams.

Kingston Upon Thames, United Kingdom

As Regional Manager I was responsible for influencing the overall strategy including maintenance of profitability of my contracts which included our Master Vendor Temporary Resourcing Contracts for Surrey County Council, Elmbridge Borough Council and The London Borough of Merton. With overall responsibility of a team of 15 I was able to successfully support the implementations of both the Elmbridge Borough Council and London Borough of Merton contracts, anticipating clients’ needs and supporting the contracts with ensuring they were in a position to meet them, ensuring full business potential was realised and new opportunities identified. Delivering over 1 million temporary working hours across my accounts per annum (half of which were within Social Care), and supporting over 80 panel vendor suppliers, I was responsible for ensuring our clients were happy with our service levels, budgets were overachieved through effective primary fulfilment and candidate attraction, and that all individual and team SLA’s were met through effective team management - supporting the team by providing ongoing training and coaching. I supported with the restructure of our Public Sector business in 2011, moving our order fulfilment and compliancy functions to our Head Office in Uxbridge. I also led the implementation of the management of AWR legislation into our customer management system database. In addition to re-winning both our Surrey County Council and London Borough of Merton contracts, both contracts were nominated for UK Contract of the Year by the Manpower board, and I was nominated for Outstanding Individual Performance within Key Accounts.

Kingston Upon Thames, United Kingdom

Responsible for the implementation and delivery of our new Master Vendor Temporary Resourcing Contract for Surrey County Council. With only a 7 week implementation timescale, I was able to successfully support a new team of 10 to go live with the account, bringing on board 550 incumbent workers and over 100 panel vendor suppliers. Supporting the Council with fulfilment of all temporary roles across a wide spectrum including Qualified/ Unqualified Social Care roles and Interim positions, we were able to deliver cost savings to the client in excess of £900k in year one. We also regularly exceeded a 99% fulfilment rate - filling over 12,000 temporary positions per annum (incorporating 10s of thousands of shifts), delivering over 500,000 temporary working hours and carrying out over 300 panel vendor supplier audits - performance managing panel vendor suppliers where necessary thereby supporting our joint client objectives of cost savings, quality and safeguarding.I was responsible for ensuring our client was happy with our service levels, budgets were overachieved through effective primary fulfilment and candidate attraction and that all individual and team SLA’s were met through effective team management - supporting the team by providing on-going training and coaching. My team also provided the payroll function for both primary fill candidates and panel vendor agencies, and also undertook invoice processing for third party suppliers. In addition to having our Contract extended by the client after year 1, with a subsequent 3 year award we were nominated for UK Contract of the Year by the Manpower board.

Slough, United Kingdom

As Account Manager I was responsible for managing and developing the Royal Mail Account for HWDC in Langley, the flagship site for Royal Mail and only International Royal Mail Site in the UK.Having been responsible for managing the account since its inception, and taking the site to sole supply status, my role involved managing all client relationships for the site, client management of the Central Human Resources Management Team and management of the Security Vetting and Compliancy teams.I was responsible for the training, performance management and career development of between three and 22 consultants who looked after the day to day supply and compliancy of warehouse and sorting staff with numbers out varying between 60 and 1100 (including payroll functions and MI reporting).I project managed our peak Christmas Campaign which involved creating and managing all candidate attraction and regeneration campaigns; setting up a large temporary recruitment centre capable of processing up to 2000 temporary staff in a three month period. As a DfT approved qualified Aviation Security Manager Level 3 (and Level 4) holder, I delivered Aviation Level 4 training and invigilation of test papers for modules 1,2,3,4,6 and 11 to all candidates under strict control conditions implemented by the DfT.I supported the team with the management of shift scheduling for all our temporary mail sorting and warehouse staff across three locations on a 24 hour per day 7 day per week basis for a 5 week period in December/January. All temporary staff were fully inducted, trained to aviation level 4 standard, criminal record checked and 5 year referenced prior to placement. Once on site, daily fulfilment regularly exceeded 99.5%. My greatest achievement was being nominated for and subsequently winning the Manpower Industry Star Award 2008 for outstanding individual performance within commercial staffing.

Slough, United Kingdom

As Business manager of the Slough Branch I was responsible for recruiting, training and developing my team of 3, overachieving against financial targets for both permanent and temporary business by ensuring the effective fulfilment of agreed activity targets. Building the business until we were ranked as the second highest performing Staffing branch in the country for Manpower UK, I set and monitored appropriate targets for all team members, conducting regular performance reviews with my team, implementing team building and motivational ideas within corporate budgetary constraints and identifying areas of development for individual team members, offering either individual or corporate training in addition to regular coaching. My greatest achievement was developing our business for The Royal Mail which initially started as us supporting as an emergency supplier when their preferred recruitment organisation could not fill roles, but grew to sole supply and the creation of a new position for myself.

Slough, United Kingdom

Initially based in the Staines branch before moving to the Slough branch, I was responsible primarily for new permanent business generation, in addition to servicing several blue chip key accounts, and internal recruitment for our Head Office in Uxbridge. Ranked as the fifth top biller in the country for Manpower UK, I regularly significantly overachieved against KPI and in addition to bringing in new business I was responsible for developing highly effective and cost effective recruitment campaigns, which involved organising and attending job fairs; writing job advertisements and descriptions; candidate attraction through various advertising methods; online candidate sourcing, and referral schemes.

Shepperton

I set up a new mixed desk recruiting Graphic Designers, Web Designers, Programmers and Editorial Staff, to tap into the growth area of the business within the home counties.I was responsible for both new sales generation, and candidate attraction. Most of my candidates were sourced through online advertising and our website, as well as some national newspaper advertising and refer a friend schemes. I was responsible for conducting first interviews and registrations with candidates, before referring them to clients for various assignments and permanent positions. In addition to regularly overachieving against my financial KPI’s, my greatest success was the redesign of our website, which led to an increase in candidate traffic of over 800%. This in turn led to the development of a database of over 1500 potential applicants who were looking to work for us. Off the back of this I designed and implemented a monthly candidate newsletter, outlining our vacancies and encouraging suitable applicants to apply, which was met with extremely positive responses, and helped us to develop excellent candidate retention and referral rates.

Weybridge

I worked in a very fast moving and highly pressurised environment, managing a team of up to 10 mixed desk Consultants, who worked on approximately 120 UK wide permanent vacancies at any one time, and managed hundreds of on-going temporary assignments at hospitals and clinics around the UK. I was responsible for all staff induction training, sales training and document checking training. I helped to coordinate overseas recruitment drives, and the relocation of doctors from South Africa. I was also responsible for candidate attraction though our website, national advertising, refer a friend schemes, and head hunting. I helped to design and test out our candidate and client databases, and supported the implementation of our sister company Weybridge Nurses. I was responsible for managing the compliancy of files for both doctors and nurses, ensuring the accuracy and validity of references, GMC registrations, applications for the UKCC and relevant work permits.

Sunbury-On-Thames

I initially joined this company as a temporary assistant for two weeks to help them while they moved offices, however I ended up staying for six months during which time I trained as a Junior Consultant. My responsibilities involved calling clients to update them on their temporary vacancies for doctors, and to enquire about new ones, key skill selling available doctors to them where applicable. I was also responsible for the update of doctors’ files and CVs, as well as invoicing the hospitals, and running the doctors payroll.