Senior Executive Applications Manager
CurrentAccountable for responding to all central incoming calls and emails to the charity and achieving a resolution within an appropriate timeframePrimarily responsible for dealing with challenging issues and complaints from grant applicants, resolving grievances and providing solutions accordingly Process all purchase orders for successful applicants, working with a wide range of suppliers, averaging a total annual procurement amount of £1.4 millionContinually building relationships with suppliers and ensuring the best outcome for both the charity and applicants by negotiating the best dealVerifying all initial grant applications, adhering to the charities funding criteria, and accurately maintain information and process requests of supportEvaluating on average 70 grant applications per month, distribute the outcomes by letter and provide feedback on declined requestsAccountable for manipulating monthly data and collating key information which is presented to the senior team and Trustee boardProject management of Destination Dreams for 25 children with complex medical needs where planning spans a 12 month periodResponsible for the appointment of, training and oversight of a team of up to 20 volunteers, some untrained and unskilled, to process the high volume of grant applicationsContinually monitoring internal processes to enable the charity to operate more efficiently and provide feedback on internal systems to perform more effectively
