Louise Wright Email & Phone Number

Troon, GB

Glasgow, United Kingdom

• Support Programme Manager(s) with the communication strategy for their programme, inparticular providing consultation material, reports and briefings for key stakeholders.
• Support Programme Manager(s) in the development and implementation of internal projectassurance that meets the needs of SQA Programmes & Portfolio, the Programme ManagementOffice and external audit requirements.
• Provide advice and guidance to all relevant staff in the use of the agreed programme and projectmanagement methodology, processes and techniques in accordance with PMO & Prince 2 standards.
• To develop and support the communication strategy for the programme and associated projects,ensuring effective communication with internal and external stakeholders.
• Take ownership of PMO meetings including scheduling, minutes and actions and also providesimilar support to the Delivery Management team.
• Provide deputising support to the Programme Manager when required working at Director level when necessary in a competent and confident manner.

Glasgow, Glasgow City, United Kingdom

• Manage a team of Business / Functional Analysts (SAP) within the I.T Department, prioritising business changes requested from various departments and clients.Key Responsibilities and Achievements
• Assess & prioritise all Change Requests submitted to Analyst Team
• Conduct weekly Priority Meetings with senior management to ensure timescales & client requirements are being met.
• Coach and develop a team of 4 analysts, manage monthly, quarterly and annual performance reviews.
• Ensure all Test Scripts meet / exceed stated Quality Objective.
• Maintain HR Functions within SAP at the request of HR Department (Support Packs).

Glasgow, Glasgow City, United Kingdom

• Lead a team of Quality Control Checkers within the Processing Operations Department, working closely with other Team/Site Managers to ensure productivity targets, timelines and quality criteria are met.Key.
• Coach, motivate and develop a team of 12 Quality Checkers, manage monthly and annual performance reviews to ensure Departmental Objectives are met
• Head and motivate a Final Inspect team, training them on new processes; ensuring quality checks for work completed in India, met or exceeded standards
• Attend & document Disciplinary Procedures, ensuring all parties were aware of all possible outcomes and Company Policy followed
• Lead and motivated the team responsible for the successful off-shoring of work, ensuring the customer process experience journey was not adversely affected
• Business wide responsibility for reporting and presenting Quality KPIs, feedback on trends and proposing new ways of working to exceed the National target of 96%

Bsc, Horticulture

Bachelor Of Applied Science - Basc, Horticultural Science