Louise Cady Email & Phone Number

Dedicated Service Improvement Manager responsible for driving improvements to existing systems, frameworks, standards, and tools that enhance the quality of customer deliverables and mitigate risks.Bringing over a decade of experience in interpreting and applying legislation, strengthened through my current role at WaterNSW ensuring adherence to relevant legislation and regulatory frameworks. Utilising this expertise to aid in technical assessments, inclusive of conservation planning, impact assessments, and evaluations of environmental and heritage impacts, crucial for the management of NSW water resources.Proven track record in optimising organisational efficiency and productivity through the implementation of Continuous Improvement initiatives, resulting in measurable achievements.

Listed skills include Salesforce.Com, Complaint Investigations, Compensation Review, Change Management, and 17 others.