Louise Cunningham Email & Phone Number

Leading the Firefish Happiness Team to ensure all clients have successful onboarding, support and long term success with Firefish Software.

Setting our clients up for success with Firefish Software by providing a kick start programme to help users reach, recruit, engage and analyse through their software.Implementing and managing onboarding processes around all elements of the kick start programme including session structure, data and web Project managing users onboarding journey, including.

Glasgow, United Kingdom

Providing training and support to our clients, ensuring their ongoing success with the software.Provide technical support to clients via phone and email Using online support sessions to assist with more complex queriesWriting online help guidesEnsuring help guides are kept up-to-dateIdentifying areas where user support is required, and adding them to the.

Glasgow, United Kingdom

Responsibility for the delivery of the Games venue protocol function across SECC Precinct and ensuring the successful delivery of Protocol operations at the Closing Ceremony for Dignitaries and VIPs. Ensuring medal ceremonies ran smoothly and managing a team of 60 volunteers.

Glasgow, United Kingdom

• Recruitment Consultant for Glasgow 2014 Commonwealth Games for Search Consultancy providing a high level service to hiring managers and candidates. With the recruitment of over 1400 candidates in 450 different roles.
• Manage full life cycle of recruitment process, managing multiple roles across multiple functional areas
• Managing circa 40 roles at any one time
• Internal and External Stakeholder Management
• Supplier Engagement
• Client Consultancy and Collaboration

Glasgow, United Kingdom

• Coordinate & support the efforts of the operational recruitment team and the recruitment sponsor to ensure the delivery of an integrated solution for all recruitment activity for Glasgow 2014.
• 3 main areas of responsibility: Programme Management, Recruitment Administration and Resourcing
• Diary management and scheduling of interviews
• Pre-Screening interviews and Telephone Interviews
• Organisation of assessment events
• PA and administration duties as required by recruitment team

Temporary Assignment for Glasgow 2014 recruitment teamAd hoc administration and PA duties, diary management, scheduling interviews, pre-screening and telephone interviews

• Solely responsible for generating revenue through events coordination and bedroom reservations.
• Organising private events, weddings, funerals, family occasion and corporate events
• Group reservations including tour groups and golf agents from around the world
• Budget control and weekly revenue reports
• Responding to all enquiries within 2 hour time frame whilst achieving an average of 95% on test calls
• Conducting showround’s, preparing proposals and negotiating to win business

Glasgow, United Kingdom

• Organising events and functions for one of Glasgow’s premier businesses, whilst also being actively involved in marketing the venue.
• Primary contact for weddings and corporate events
• On the day management of weddings
• Key account management – looking after a number of repeat corporate guests
• Conducting showrounds, preparing proposals and negotiating to win business
• Budget control

Glasgow, United Kingdom

• Organising events and functions in 5 venues for Lynnet Leisure.
• Conducting showrounds, preparing proposals and negotiating to win business
• Writing weekly newsletters for 2 out of 5 venues
• Creation and implementation of social media strategy
• Creation of advertising materials, brochures and leaflets
• Promotion through the creation of offers and email campaigns

Glasgow, United Kingdom

• Dealing with all aspects of enquiries for Christmas parties to generate as much revenue as possible over the festive period.
• Creation and implementation of marketing plan
• Christmas administration – confirmation letters, deposit payments, terms and conditions and table plans
• Assisted PA with daily ad hoc duties and social media marketing
• Hand delivered Christmas packs to all businesses and shops around Glasgow City Centre
• Hosting on the day of Christmas parts, ensuring guest satisfaction

Glasgow/Ayr

Giving high standards of customer service; taking orders whilst also upselling and promoting; handling large amounts of money and doing daily and weekly paperwork including budgeting and other financials with precision; managing stock and orders; leading a team, delegating tasks and motivating the team; working to high standards under pressure. As a.

University work experience placement. Giving the highest standards of customer service when dealing with enquiries over the phone, or in our showroom aiding clients with linen and centre piece choices. Upselling other products such as the dancefloors that will help bring something special to the room. Preparing the daily details for the company 6 weeks in.

Ba Honours: Festival, Events And Marketing Management

Modules - The Impacts of Festivals and Events; Business and Management Challenges; Marketing Research and Communication; Conference.

Hnc, Tourism

Activities and Societies: Fundraising for class trip - Organised Battle of the Bands competition

Highers/Intermediates, Biology; Physical Education; English

Activities and Societies: Head of Prom Committee Assisted with Year Book activities8 Standard Grades at Credit and General level.