Louise Cunningham Email & Phone Number

Leading the Firefish Happiness Team to ensure all clients have successful onboarding, support and long term success with Firefish Software.

Setting our clients up for success with Firefish Software by providing a kick start programme to help users reach, recruit, engage and analyse through their software.Implementing and managing onboarding processes around all elements of the kick start programme including session structure, data and web Project managing users onboarding journey, including online coaching sessions, website build, and data uploadCoordinating web requirements and liaising with web team and clients to get website builtCoordinating data requirements and liaising with data team to ensure client data is uploadedProject managing data migration from other ATS' to Firefish, including data checking and preview sessionsImplementing nurturing programme to encourage users to get the most out of the software

Glasgow, United Kingdom

Providing training and support to our clients, ensuring their ongoing success with the software.Provide technical support to clients via phone and email Using online support sessions to assist with more complex queriesWriting online help guidesEnsuring help guides are kept up-to-dateIdentifying areas where user support is required, and adding them to the help guidesCreate and distribute communications to users on new features Weekly announcement to advise of release/updateUsing systems including Zendesk, Mail Chimp, Excel and Microsoft Outlook

Glasgow, United Kingdom

Responsibility for the delivery of the Games venue protocol function across SECC Precinct and ensuring the successful delivery of Protocol operations at the Closing Ceremony for Dignitaries and VIPs. Ensuring medal ceremonies ran smoothly and managing a team of 60 volunteers.

Glasgow, United Kingdom

Recruitment Consultant for Glasgow 2014 Commonwealth Games for Search Consultancy providing a high level service to hiring managers and candidates. With the recruitment of over 1400 candidates in 450 different roles across 70 departments in the organisation, this is the most complex recruitment project Scotland has ever witnessed. I exclusively managed recruitment for a number of departments at Glasgow 2014 where I advise across multiple areas simultaneously on a project which has an overall recruitment budget of over £62million.• Manage full life cycle of recruitment process, managing multiple roles across multiple functional areas• Managing circa 40 roles at any one time• Internal and External Stakeholder Management • Supplier Engagement• Client Consultancy and Collaboration• Interview and assessment centre design and management• Project management• Volume and specialist recruitment • Domestic and international recruitment• Advert design and generationAchievements• Designed and implemented successful assessment center’s with a 94% attendance rate and an 85% pass rate• Responsibility for delivering and managing the Talent Bank process which allows me to fill roles within a quarter of agreed SLA • Overseen the deployment and management of a new social media on-boarding, including Facebook and Twitter to update candidates with the latest news from the organisation • Delivered full recruitment process for 30 roles, critical to the transport function in half the time of agreed SLA• Successfully attracted and recruited games specialists in 2 areas on time and under budget – Results Technology and Venue Technology Services

Glasgow, United Kingdom

Coordinate & support the efforts of the operational recruitment team and the recruitment sponsor to ensure the delivery of an integrated solution for all recruitment activity for Glasgow 2014. • 3 main areas of responsibility: Programme Management, Recruitment Administration and Resourcing• Diary management and scheduling of interviews• Pre-Screening interviews and Telephone Interviews• Organisation of assessment events• PA and administration duties as required by recruitment team

Temporary Assignment for Glasgow 2014 recruitment teamAd hoc administration and PA duties, diary management, scheduling interviews, pre-screening and telephone interviews

Solely responsible for generating revenue through events coordination and bedroom reservations.• Organising private events, weddings, funerals, family occasion and corporate events• Group reservations including tour groups and golf agents from around the world• Budget control and weekly revenue reports• Responding to all enquiries within 2 hour time frame whilst achieving an average of 95% on test calls• Conducting showround’s, preparing proposals and negotiating to win business• Tracking business like for like • Competitor analysis • Using booking systems – Protel and Delphi• Updating 3rd party websites with current offers and information• Leading daily and weekly team meeting• Events and reservations administrationAchievements• Achieved an average 95% pass mark on test calls – the highest in the area• Secured and successfully managed a £15,000 conference who had negative views on the company

Glasgow, United Kingdom

Organising events and functions for one of Glasgow’s premier businesses, whilst also being actively involved in marketing the venue.• Primary contact for weddings and corporate events• On the day management of weddings• Key account management – looking after a number of repeat corporate guests• Conducting showrounds, preparing proposals and negotiating to win business• Budget control• Events administration – weekly business sheets delivered accurately and on time• Leading daily and weekly meetings, liaising efficiently with all departments• Post event evaluation and main point of contact for all feedback• Creation and implementation of new social media plans, managing Facebook and Twitter on a daily basis• Writing, proof reading and updating content for website – mostly upcoming events and press/testimonials section• Contribution to the monthly newsletter• Tracking business like for like• Ad hoc duties included taking minutes for disciplinary hearings and management meetings

Glasgow, United Kingdom

Organising events and functions in 5 venues for Lynnet Leisure. • Conducting showrounds, preparing proposals and negotiating to win business• Writing weekly newsletters for 2 out of 5 venues• Creation and implementation of social media strategy• Creation of advertising materials, brochures and leaflets• Promotion through the creation of offers and email campaigns• Events administration• On the day management of special events – i.e football hospitality and charity events

Glasgow, United Kingdom

Dealing with all aspects of enquiries for Christmas parties to generate as much revenue as possible over the festive period.• Creation and implementation of marketing plan• Christmas administration – confirmation letters, deposit payments, terms and conditions and table plans• Assisted PA with daily ad hoc duties and social media marketing• Hand delivered Christmas packs to all businesses and shops around Glasgow City Centre• Hosting on the day of Christmas parts, ensuring guest satisfaction• Hosting duties and assisting in the restaurant during busy times

Glasgow/Ayr

Giving high standards of customer service; taking orders whilst also upselling and promoting; handling large amounts of money and doing daily and weekly paperwork including budgeting and other financials with precision; managing stock and orders; leading a team, delegating tasks and motivating the team; working to high standards under pressure. As a maestro I had the responsibility to train new team members to the highest of standards with regards to customer service skills and coffee making skills. It is a position that is highly respected within the company.

University work experience placement. Giving the highest standards of customer service when dealing with enquiries over the phone, or in our showroom aiding clients with linen and centre piece choices. Upselling other products such as the dancefloors that will help bring something special to the room. Preparing the daily details for the company 6 weeks in advance and dealing with email enquiries and other general administration work with precision. Dressing wedding venues meticulously, ensuring the room looks magnificent. Managing the stock coming and going with the help of a new database. Working with the manager to find new ways to market the company and their new side project of selling dancefloors.

Ba Honours: Festival, Events And Marketing Management

Modules - The Impacts of Festivals and Events; Business and Management Challenges; Marketing Research and Communication; Conference.

Hnc, Tourism

Activities and Societies: Fundraising for class trip - Organised Battle of the Bands competition

Highers/Intermediates, Biology; Physical Education; English

Activities and Societies: Head of Prom Committee Assisted with Year Book activities8 Standard Grades at Credit and General level.