I work as a business start up coach and mentor, I have over 15 years experience in management, coaching and the development of individuals.I work closely with people to help them create their own home based business allowing them to achieve financial independence and live the life they have dreamed of.I am a mother of two and after working the office hours, Monday to Friday, in a corporate environment I decided I needed to achieve a better work life balance for my family.I am extremely passionate about developing others, and seeing others succeed. I pride myself in always being a huge support to anyone that wants to progress within any business environment. I ensure any new business partner that joins my team receives all the guidance they require to build a hugely successful business.By joining my team you will be working with motivated, driven like minded business owners. You will have full access to online training, coaching and business seminars to help you build your business at your own pace. In addition to this you will receive 100% commitment from myself where I will personally mentor you throughout your journey.Find out how to apply by contacting me via linked in or complete the contact us page on http://www.louisedocherty.comhttps://www.facebook.com/LouiseDocherty.co.uk

• Reporting directly to the Sales Director & various stakeholders throughout Yell / hibu to deliver required business objectives:• Support, coach and mentor new delegates and managers through a motivational and purposeful training and induction programme, resulting in achievement of appropriate performance levels with successful working relationships developing. • Develop and deliver a world class recruitment experience.• Support the telesales departments in preparing for the future and help shape the operating strategy in relation to the tele-induction program.• Supported Operations floor during holiday periods• Created an open and honest culture, encouraging two way communication between new delegates and management team• To meet recruitment requirements aligned to Yell / hibu’s operating model• Supported within succession plan project ‘Grow Glasgow’• Recognised within management team as a support mechanism across all areas• Carried out monthly open forums with new delegates, providing feedback and suggesting solutions to management team.• Responsible for conducting leavers exit interview and performed trends analysis• Worked with Learning and Development team to enhance current induction program• Carried out second line call auditing

Responsible for set up & induction of new employees into new department within Yell. Employing consultants with no sales experience & developing to a level where they can progress through Yells force.• Driving the performance & development of a team of 10 new employees.• Achieving team sales targets, KPIs, offering continuous support, mentoring & coaching.• Key player within management team & across the department displaying role model behaviour at all times.• Work closely with Divisional & Area Manager to ensure department is a success & new consultants are inducted into the Telesales role successfully, with ongoing support.• In-depth knowledge of Yells ethics, sales process, products & procedures.• Deliver training & coaching sessions at department, team & individual level.• Assist in establishing new initiatives and procedures for continual improvement throughout the company.• Responsible for ensuring the team deliver excellent customer experience in line with Customer Charter

• Responsible for achieving set targets & delivering key objectives within the department.• Key player within team & across the department, consistent Top Performer, displaying role model behaviour at all times.• Worked closely with Team Manager to ensure new team members were inducted into the Telesales role successfully, with ongoing support.• In-depth knowledge of sales process & procedures.• Mentoring / Buddy System within team.• Achieved In house call accreditation.• Management Development Candidate ( currently )• Training sessions delivered within team and department, helping to establish new initiatives and procedures. For example LSL & Cement & Chase workshops.• Delivering customer excellence in line with Customer Charter, hence low complaint & reject rates.Key Achievements• Consistently outperforming set targets & personal objectives, established myself as a top performer.• Created presentations & delivered to existing & new members of staff joining the New Media department.• Mentoring / Buddy System within team post ISTC.• Supported Team Manager & Area Sales Manager with new consultants, giving constructive feedback where appropriate.• Achieved recognition at national level, achieving 3 quarters in the Yell Top 100 club. • Member of the Elite club within department, consisting of the Top Sales Consultants.• Appointed to travel to Birmingham, meet with colleagues & feedback findings to assist New media Department in Glasgow to improve performance

Nominated to represent Aviva in India, training & coaching colleagues on customer experience, sales & compliance• Met and exceeded all targets• Developed and progressed quickly through the reward model, achieving highest level of consultant• Excellent feedback on customer experience• Deputised for customer managers• Coaching throughout department