Louise Bennett Email & Phone Number

London, Gb

London, Gb

London, England, United Kingdom

Directed internal knowledge management and learning initiatives across an international non-profit, ensuring seamless integration of systems and processes in order to enable effective cross-organizational sharing and learning.Managed and optimised three core systems: a SharePoint-based Intranet, a Learning Management System (LMS), and a database for collecting and reporting on monitoring and evaluation insights; in all cases, drove adoption and operational efficiency.Spearheaded the development of project management frameworks, process improvements and strategic communication and implementation plans, aligning with organizational goals.Led procurement and implementation efforts for the new LMS, including needs assessment, requirements gathering, and change management, ensuring smooth organizational transition and engagement.Oversaw the launch of multiple major initiatives, including: consultation processes, the development of an organisational taxonomy, a full Intranet redesign including implementation of a design system, significant task automation, and the creation of strategic roadmaps.Led the planning and execution of an annual global virtual conference, coordinating cross-functional teams, managing logistics, and overseeing the development of content, workflows, and technical features, resulting in seamless delivery of events and exceptionally high attendee satisfaction.Managed and mentored a small, high-performing international team of specialists.

London, England, United Kingdom

London, England, United Kingdom

Led library services, online learning, and learning platforms across two distinct NHS Trusts, ensuring the effective integration and delivery of training and development initiatives for all staff.Managed end-to-end processes for library and digital learning functions, including procurement, administration, system implementation, user training, and ongoing support.Collaborated with senior leadership to drive a shared vision for staff training and development, overseeing a full lifecycle of learning products— from concept through delivery and post-implementation review.Developed and executed strategic plans, aligning with organisational goals and ensuring continuous improvement.Represented the department at senior leadership meetings and external forums, advocating for the value and impact of learning and development across the Trusts.Managed departmental budgets, strategic vision, and performing reporting, ensuring alignment with Trust-wide objectives adn compliance with NHS standards.

London, United Kingdom

Led on technology and innovation within a high-performing online learning team, overseeing the implementation of cutting-edge design and development solutions for global online education.Managed and grew a cross-functional team of developers, designers, technologists and managers, expanding from 3 to 14 members over four years, while fostering a collaborative and high-impact work environment.Served as product owner for technical developments, guiding the roadmap and ensuring seamless collaboration between UX and dev teams in order to deliver innovative and user-centered online learning products.Championed team development through mentorship and training, helping individuals acquire essential skills and progress into more senior roles.Spearheaded the adoption of new open source tools, notably overseeing the creation of the King's Online Design System to standardise and enhance digital learning experiences.Delivered pedagogically sound online learning products for postgraduate students globally, working closely with internal and external stakeholders to ensure quality and alignment with academic goals.Launched and led a game-based learning team to produce interactive short-form educational games, enriching student engagement and enhancing learning outcomes.Represented the department at high-profile internal meetings, university-wide forums, and external conferences, promoting the team's work and advancing the online learning initiatives of the university.

London, United Kingdom

In this role, I designed and developed e-learning content for postgraduate programmes, and implemented new methods of delivery. Using css and javascript, as well as other tools, I enhanced the design and functionality of content and delivery platforms.After less than three months in the role, I stepped up to lead the team I had been part of.

Pyrmont, Australia

Project managed, designed, configured and launched the company's Moodle platform.Project managed scoping exercise for the selection of a document management system.Administered the Linux server used to host Moodle; also administered the Moodle installation and other systems linked in to it. Developed and edited written content for spelling, grammar, punctuation, flow and suitability for online format.Developed content suitable for online delivery using Moodle, Storyline, and other tools. Maintained pedagogical and regulatory standards across all developed content.Worked closely with external stakeholders and partners to configure systems. Supported staff, students and trainers in use of the system, as well as in content and administration of their studies. Wrote custom SQL reports to support trainers in student engagement.Managed competing priorities and assigned tasks to eLearning team accordingly.Reported to management and the board on progress and analytics.

Project managed, designed, configured and launched the company's Moodle platform.Project managed scoping exercise for the selection of a document management system.Administered the Linux server used to host Moodle; also administered the Moodle installation and other systems linked in to it. Developed and edited written content for spelling, grammar, punctuation, flow and suitability for online format.Developed content suitable for online delivery using Moodle, Storyline, and other tools. Maintained pedagogical and regulatory standards across all developed content.Worked closely with external stakeholders and partners to configure systems. Supported staff, students and trainers in use of the system, as well as in content and administration of their studies. Wrote custom SQL reports to support trainers in student engagement.Managed competing priorities and assigned tasks to eLearning team accordingly.Reported to management and the board on progress and analytics.

Manly, Nsw

Hired to take a lead role in embracing new technologies within the library context. Oversaw procurement, project management, data migration and development of a number of new systems, including: New Library Management System (Koha);New Learning Management System (Moodle);Proxy server;Statistic management system;Institutional repository system. Took ownership of the Institute’s e-learning functions, from maintaining the system to training staff and students, developing materials, managing layout and design, and coordinating use across the Institute. Administered and maintained several Linux servers used for both internal and external functions. Developed and modified themes and designs for several websites, including the Institute homepage, e-learning system, library management system, and others. Modified and enhanced existing open source software to better suit the Institute’s unique requirements. Served as technical support for both staff and students. Additionally, performed general library functions including reference and research support, circulation duties, customer service, and more.

Sydney

Developed websites from design to installation and maintenance of CMS products for small business and charity organizations worldwide. Provided hosting services with support. Developed and maintained content on a volunteer basis for a variety of websites run by online gaming groups.

Forestville, Nsw

Delivered quality customer service, assisting patrons with reference and research enquiries, circulation services, reader advisory, and general assistance. Supported staff and students with IT issues. Served as 2IC for a small branch library, frequently supervising a small team, with responsibilities for presentation of materials, building maintenance, rostering, and customer complaint handling. Assisted with redevelopment of the library’s website. Served as a member of the collection development team, responsible for purchasing and budget management of the picture book collection.

Assisted with circulation, shelving, customer service, reader advisory and other customer-focused activities.

Sydney Region

Established formal local presence of this international not-for-profit organization, providing personal and administrative support to over 100 local writers. Organised successful meetings and events for a diverse group from across the Sydney region. Wrote press releases and achieved local news coverage via newspaper and radio interviews.

Graduate Certificate In Internet Communications

Masters Of Applied Science, Library And Information Management

Ba, Library And Information Science