― Develop new Tax initiatives to successfully integrate new programs and operating procedures into the existing organization― Pinpoint areas for improvement to recommend to the board of directors ― Provide insights for short- and long-term forecasting― Maximize client experience through new customer service initiatives― Assess current tax market to identify areas for business improvement ― Implement new pricing and business model to ensure operational feasibility and firm growth ― Increase firm productivity by 106%

- Run daily assessments of sales strategies through the use of Salesforce- Identify and document discrepancies and bugs with sales reporting numbers - Design and test new sales strategies across four cruise vessels - Create and conduct test plans to help maximize guest experience and profits- Identify and facilitate benchmark opportunities and improvements- Continuously monitor productivity performance vs. target and budget, identify productivity opportunities by utilizing comparative data or other means- Create an analysis matrix in Microsoft Excel and Tableau to support and document issues and trends within cruise sales quality reporting- Partner with Disney Cruise Line stakeholders to ensure sales strategies meet company and international sales guidelines

- Manage multiple analysis projects across different operating areas - Ensure the delivery of proactive, consistent, and accurate data reporting - Create and monitor databases to map and analyze patterns in results systems- Partner with various departments, Resort Operations, Sales, Finance and Marketing to provide data on the quality of sales operations - Create and Coordinate implementation of new Salesforce IT software across sales areas including Operations, Sales, Reporting

- Crafted engaging lesson plans for undergraduate students in the areas of Political Science and Hospitality- Partnered with departments across Valencia College to plan and develop new teaching methods and services - Lead and managed an academic team in general tutoring practices across 14 subject areas- Tutor students in the area of Political Science - Create study groups to help students working on their course assignments

• Perform exceptional guest service, interacting with guests while maintaining the restaurant’s storyline • Assist in training new staff and keeping up to date on new training practices• Handle large cash amounts that exceed over $5,000 daily

- Conduct classes both in-person and online in tourism and geography- Advise students on their academic career and tutoring services - Attend and speak at tourism conferences on behalf of MSU across the globe - Train and oversee a team of 15 research assistants

- Design and Implement the Pure Michigan Tourism Strategic Plan - Analyze and collate data to enhance the success of the 'Pure Michigan' brand- Present analysis findings in government seminars on behalf of the MEDC- Lobby on behalf of stakeholders to expand the ‘Pure Michigan’ tourism brand- Lead and facilitate stakeholder meetings on behalf of the MEDC - Implement new strategies for the promotion of ‘Pure Michigan’ - Procure mutually beneficial relationships with outside vendors

- Plan events to help raise money for the Carnforth Heritage Centre- Train new museum guides in the practices of customer service- Create and develop training documents and protocols for onboarding new staff- Conduct tours daily for groups between 5 -25 visitors

- Host and organize events for prospective students of Lancaster University - Advise students on educational development and course selection - Lobby with local leaders to promote university/government cooperation in environmental problems at events across the globe- Lead a team of 30 in the development of new interactive learning practices - Manage a mentor program for incoming and outgoing international students