Louise Guy Email & Phone Number

Edinburgh, GB

Glasgow, Scotland, GB

Stepps, Scotland, GB

Continual development of our Digital Partnership, identifying opportunities to grow, celebrating successes and challenging and testing our partnership ways of working to enhance customer experience and drive Scottish Water's purpose to Support a Flourishing Scotland.Develop and continually review the Scottish Water Digital Business Plan in collaboration.

Stepps, Scotland, GB

Successfully delivered a first version Digital Academy for Scottish Water by leading a cross functional and cross Partnership team to get this in place in just 6 weeks.Implementation of Target Operating Model for the Digital Directorate, identifying gaps, risks and issues and developing plans and actions to resolve or mitigate.Aligning the directorate.

Stepps, Scotland, GB

Maintained a network of senior stakeholders, regular interations on the ground and getting IT round the table at various customer forums to identify opportunities and give additional focus where required.Developed a team of Business Service Analysts to work as a hybrid of Business Analysts and Demand Managers, each aligned and focusing on specific business.

Stepps, Scotland, GB

Implementation of a new function within the IT department in Scottish Water. I was brought on board to provide sharper focus on internal customer engagement and planning of business demand. I successfully developed relationships at a strategic level to shift perception of the IT department to a key part of the organisation:- Develop a new team of IT.

Reading, England, GB

My role in Technology - Service Operations covered the planning and governance of all demand on the Service Operations organisation.- Development of the Planning team to be the front door into the newly structured Service Operations organisation and custodians of the demand plan.- Aligned departmental and team processes and responsibilities with cross.

Reading, England, GB

Supporting the Technology directorate transformation plan by driving process and people changes across Service Operations and building internal customer relationships - Relationship creation, building and maintenance cross departments and with internal customers. - Strategically aligned Process Improvements in the Technology directorate. - Assured the.

Reading, England, GB

Delivery of business use IT services into operational support and supplier management teams: - Management, ownership and acceptance of new service and change to existing services through interaction with Project and Support Teams working to the O2 Change Process. - Reduced time to market through implementation of process improvements. - Reduced costs.

Leeds, West Yorkshire, GB

Service owner for key Housing systems and interfaces, to ensure delivery on time, within budget and to agreed quality standards. With the main application holding details of 65,000 properties and their tenants and catering for 800 concurrent users and 8 main customers sites. - Managed relationships and priorities between the key stakeholders involved in.

Reading, England, GB

Management of O2 Billing applications and associated interfaces, ensuring an effective and well-managed service was provided to the O2 business community.- Oversee all elements of Bill Production for O2.- Define and agree SLA/OLAs with business areas and responsible for delivery against these targets.- Define and agree all Service Management processes such.

Support of Customer Care and Billing system developed by TelesensKSCL with specific responsibility for the management of end to end support for Eircell (now Vodafone Ireland) and BTCellnet (now O2).- Customer Relationship management- On the job training and development of junior support analysts and programmers- Latterly- based on client site to align.