Oversaw accelerated growth over 4 year period, managing and delivering scaled-up services across multiple functions: Operations, HR, Finance, Sales & Marketing, Product. Managed the establishment of public sector-focused business units delivering on complex, large scale contracts.

Oversaw accelerated growth over 4 year period, managing and delivering scaled-up services across multiple functions: Operations, HR, Finance, Sales & Marketing, Product. Managed the establishment of public sector-focused business units delivering on complex, large scale contracts.

Provided customer training in Pearson digital and assessment products globally.Created a successful strategy to increase customer reach in the UK, creating a 70% increase in available training spaces and saving £200K per annum.Developed and delivered new International training products in 5 geographical regions, increasing revenue by 60%.Outsourced content creation processes to new suppliers, increasing internal efficiency and saving £145K pa.

Managed the operational delivery of customer facing training events digitally and face to face around the UK.Delivered 1500 training events per annum and managed a budget of £2M.Saved £150K in Q4 2017 across all UK training programmes by reconfiguring and streamlining the delivery model.Achieved further savings through 2017-18 through supplier efficiencies – monitoring and evaluating adherence to SLAs.

Managed the delivery of bespoke training across multiple clients within the public sector, digitally and face to face, in line with agreed KPIs.Successfully delivered 4000 training hours per month across 50 International region and languages through management of three operational teams: account management, academic delivery and facilities management.Created and introduced a completely new customer on-boarding process to improve delivery efficiency. Led a holistic… Show more Managed the delivery of bespoke training across multiple clients within the public sector, digitally and face to face, in line with agreed KPIs.Successfully delivered 4000 training hours per month across 50 International region and languages through management of three operational teams: account management, academic delivery and facilities management.Created and introduced a completely new customer on-boarding process to improve delivery efficiency. Led a holistic restructure of roles and responsibilities during a period of rapid change. Maintained great working relationships and a culture of warmth, cooperation and collaboration throughout.Delivered a 300% increase in headcount and associated service delivery across a 3-year period to match business growth. Show less

Developed and implemented new recruitment and performance management processes for trainers, improving service quality and management information.Defined, recruited and onboarded over 100 new trainers to meet contract requirements for large central government agency.Managed circa 300 freelance trainers at any one time, worked closely with training pool and the business to match skills and experience relevant to client requirements.