A dynamic and pro-active practice manager/educator with over 30 years of experience in the medical field and 10 years of experience in education that knows how to put patients at the forefront of care and the facility at the forefront of its market. With great focus on quality improvement concepts and the ability to develop/ implement strategies to apply these concepts i.e.; decrease patient wait times, provider efficiency, collections, increase new patients, documentation, work flow and ascertain new business locations to penetrate new markets enhancing market share. Identify and implement innovative models & best practices with an emphases on service improvements and cost reduction to enhance the patient experience and safeguard the interests of the facility. Maximize human capital through cross training, evaluation of staffing levels and job descriptions. Developed staff retention strategies and cohesiveness of work groups by finding commonalities and examination of work structures and preferences. Subject matter expert for Diversity Management and curriculum design.University of Phoenix: Advanced On-line facilitatorMarketing professional that has provided services within the community; public relations, health fairs (Mohegan Sun, Norwich Board of Education, Senior Citizens of the New London County), Consultant for: Health Administration Program at Los Angeles University, Environment of Care (Co-chair), Service Delivery (Chair), Access to Care (CHAMP), Grant writing, Community Emergency Preparedness, Health Center Financial & Operations Management Seminar (Boston Massachusetts), Diabetes Collaborative, Healthy Families Coalition, Quality Management & Improvement Committee (Chair), MSS (DCF) Strategic Committee.Human resources management: employment law, risk management, staff recruitment, development, evaluations, terminations, promotions, progressive discipline, conflict resolution, labor relations, employee benefits and compensation claims.