I love event planning. Always have. But the reality is it can be a daunting, time consuming and stressful distraction in our already busy lives.​With my expertise and hard work, my clients can experience the fun parts of the event planning process and really look forward to and enjoy their event, knowing the details are taken care of.

As part of the senior management team, I was integral to the opening of the first Chapter Hotel in the UK. I was responsible for the creation, implementation and development of standards and procedures for reservations, conferences and events and the management of the department.Achievements:- Nurturing a sales culture within the reservations, events and front office teams through clear communication, incentives, and by empowering the team to make effective decisions to close the… Show more As part of the senior management team, I was integral to the opening of the first Chapter Hotel in the UK. I was responsible for the creation, implementation and development of standards and procedures for reservations, conferences and events and the management of the department.Achievements:- Nurturing a sales culture within the reservations, events and front office teams through clear communication, incentives, and by empowering the team to make effective decisions to close the sale- Creating and implementing effective call handling procedures to ensure sales opportunities were grasped, and customer expectations were met and exceeded- Developing an effective relationship with the sales manager to ensure new business opportunities were highlighted, using effective reporting and regular meetingsSkills:- Pragmatic and accountable decision making on practical and strategic matters at a senior management level- Successful leadership of a new team in an often changing and unpredictable environment- An open minded approach to new projects, whilst remaining focused on the customer experience Show less

As a Head of Department and part of the management team, I was responsible for the development, management and growth of accommodation, conference, events and wedding revenue through yield management, training and development and pro active sales.Achievements:- Recruiting and developing a sales orientated team with a focus on excellent customer service and relationship development as an essential element of generating repeat business and customer loyalty in an increasingly… Show more As a Head of Department and part of the management team, I was responsible for the development, management and growth of accommodation, conference, events and wedding revenue through yield management, training and development and pro active sales.Achievements:- Recruiting and developing a sales orientated team with a focus on excellent customer service and relationship development as an essential element of generating repeat business and customer loyalty in an increasingly competitive market- Growth in sales generating £1,500 additional profit per week through implementing team and individual incentive programmes- Growing conference enquiries by 10% by implementing a robust, incentivised sales call procedure including calling all past users, enquiries and cancelled businessSkills:- Management and leadership of a large and diverse team, including recruitment, development and change management- A sound understanding of sales growth and development, and techniques to achieve this within a large sales team Show less

As client manager for the single largest account within the company, I was responsible for the management, development and profitability of an account with a spend into the industry of over £2.5 million per year. Achievements:- Developing a sales culture based on establishing relationships, particularly with non contracted accounts to ensure future business and customer loyalty.- Securing and managing high profile events with blue chip clients such as BP, and more dynamic… Show more As client manager for the single largest account within the company, I was responsible for the management, development and profitability of an account with a spend into the industry of over £2.5 million per year. Achievements:- Developing a sales culture based on establishing relationships, particularly with non contracted accounts to ensure future business and customer loyalty.- Securing and managing high profile events with blue chip clients such as BP, and more dynamic clients such as Diageo, including events of up to 350 delegates, often for the highest management levels. - Securing repeat business for key events through excellent customer service, accurate budget management, and “going the extra mile” with our on site event managementSkills:- Understanding, interpreting and realising client objectives successfully- Team leadership and development, including training, sales development and financial awareness- A creative and pragmatic approach that allows me to deal with the challenges and ever changing nature of events, both on site and pre event- Understanding of and aptitude for sales and their role in relationship development, both with clients and suppliers Show less

Sales Manager - I was responsible for the development of existing local and national accounts, finding nurturing new business and increasing the profile of the new brand and maintaining relationships through an ongoing refurbishment program. Conference and Events Sales Manager - I was responsible for the sales development and strategy for conference, banqueting and weddings. I was recognised at a national awards ceremony for exceptional revenue figures and customer service.