Louise Roy Email & Phone Number

Greater Ottawa Metropolitan Area

Leading the Project Office for the development of a comprehensive digital channel for citizens to access services from Service Canada. As part of the Digital Experience and Client Data Workstream of the Benefit Driven Modernization Programme. Led all IT services and software procurement for the Digital Experience team. Including development of Statements of Work, evaluation criteria, and lead on evaluations. Developed strategies and processes for vendor management, issue escalation, on-boarding of multiple consultants, and knowledge transfer.

On. Canada

Managed Proof of Software Project for Fortune 500 company in a mission critical operational environment. Led multidisciplinary experts, including technical project manager, subject matter experts, and performance engineer from MVS as well as client’s technical specialists and operations management. Initiated a plan with Fortune 100 company to establish a software proof of concept for optimizing global mainframe operations. Responsible for executive communications management and stakeholder relations, account strategies and negotiation tactics. Trained colleagues on new IBM Software License models and license saving measures for IBM mainframe. Selected as a liaison for an industry association and key market influencers.

Ottawa, Canada Area

As the lead strategist for the Canadian federal government market, developed a detailed project plan to establish IT programs in Canada with the objective of continuous business growth. Conducted capability alignment between USA and Canadian IM/IT/Managed Services competencies; developed roadmap and program focus areas; Fostered internal relationships with Program/Solution expertise and collaborated on defining and proposing solutions to client requirements. Identified key focus areas, investments and partnerships to execute on the strategy. Presented the market strategy and received support to pursue from the President of GDIT (Parent company), and the executive team stakeholders. Led a project team of SMEs to pursue and establish a secure card production program in Ottawa. Conducted Feasibility Study, met with stakeholders, managed the plan. This involved mapping to stringent criteria, location and facility search, security considerations, equipment and resources required to execute.

Ottawa, Canada Area

Hired to lead business development strategy and customer satisfaction assurance with key account that was at risk. Conducted in-depth analysis of the existing complex of mission critical hardware and software to understand the business drivers and challenges involved in modernizing a live operation. Focus on IT modernization/optimization and evolution of legacy technology. Developed transformation strategies and roadmaps based on findings from analysis, anticipating possible risks, fashioning programs and circumstances to foster a win/win environment for client and company alike.  Orchestrated a turnaround story and complete reversal of Key Account’s intended direction resulting in $43M success story. Received prestigious Account Executive of the Year award for Canada, as well as North America, in 2007 for developing and executing flawless strategies that resulted in positive financial results for company.  Managed project to establish an ESDC service catalogue that aligned the company capabilities to client priorities, creating an action plan that spoke to their priorities, building customer loyalty by demonstrating depth of knowledge of their business.  Created compelling business justification for reversal of plans, propelling client into major HW/SW and Services acquisition, resulting in timely upgrade for mission critical environment prior to the sudden 2008 recession where system demand hit an all-time high. (Employment Insurance system would have crashed repeatedly had the action not been taken.)

Led market strategy, selected focus areas and developed plans to achieve goals.

Greater Ottawa Metropolitan Area

Developed detailed IT Project Plans for government prospects aligned with Federal Departmental priorities. Led the discovery, solution strategy/architecture, communication strategy and acquisition of the digitization and automation of GOC law (The Passport Act.) Managed the requirements gathering for a COTS + development solution to digitize and enable automated workflow for the Passport Act. Led the winning team through the proposal phase. Utilized sales strategy to gain deep intelligence and position Allstream as the preferred vendor, aligning selection criteria with company capabilities, securing $3M contract with Passport Canada.  Recognized Allstream’s previous lack of account presence with Passport Canada, and spearheaded a “must-win” strategic opportunity, performed in-depth research on the client and aligned our approach to garner their full support –ensuring a win.  Key win was for “solution architecture” phase which resulted in a later win to implement the solution.

Account Management with National, Key Target Accounts in the Federal Government.Pioneered EDS' first IT call center/helpdesk contract in the region with PWGSCKey team member responsible the largest Federal contract award for Y2K system remediation

Account Manager and new business development with Key Target Canadian Federal Government accounts. Business Development with new accounts.