Louise Moss Email and Phone Number

Support and guide operational teams with technical best practices.Provide technical knowledge and experience in the support of critical service outages/incidents, Problem Investigations, PIR reviews, lower service incidents and identify and drive areas of technical improvement based on the outputs. Working closely with the solution architects, design teams, operational vendors, project teams and various SO&A teams to deliver technical improvements in Online. Representing SRE and supporting activities within the cross functional working groups to drive central improvements or cross tower technology deliverables. Promote and utilise reporting tools to identify areas of change needed within Online. Subject Matter Expert in Online and CRM systems, technology and processes

Duties:• Utilising Regression Test Suite QA work to complete release work.• Creating test strategies test scripts and documentation.• Recognised as the Focal Point and subject matter expert for issues relating to Selfcare (My3) UK, handset, Web and 3App.• Performing analysis consisting of reporting on customer journey/experience for multiple digital platforms.• Preparing data for Bluebeck to resolve live incidents covering SIM card provisioning.• Preparing monthly Releases of iOS and Android versions of the 3App.• Applying Scrum and Agile methodologies.Standouts:• Carried out UAT, Regression and Accessibility testing on Selfcare (My3) UK, handset, Web and 3App.• Defined Quality Assurance of specifications prior to development of new functionalities.• Managed expectations, communicated deadlines, followed up regularly and managed priorities.• Took ownership of Test execution, scripting, planning, preparation and exits.• Identified and resolved project difficulties through effective dialogue with key stakeholders.• Prepared documentation and procedures for new functionalities for internal use.• Testing: UAT, Regression, Accessibility, Planning & Estimation, Scripting & Execution• CRM tools: PeopleSoft for my3 App Queries• Testing tools: Quality Centre, Jira, Jira cloud, Browserstack & SharePoint• Technology/tools: Hybris, ASF, Tazman, Microsoft Office

Duties:• Analysing and reviewing HLSD, BRS and CID documents, Test Estimation and Test Plans.• Defining requirements for test scenarios including preparing source test data, environment verification, test execution as well as Test server log analysis.• Completing test reporting functions including Exit reports and daily status reports.Standouts:• Completed various projects and introduced new Three UK price plans for Republic Of Ireland and UK customers.• Introduced changes, new billing prices and vouchers amendments.• Completed multiple hardware upgrade projects including an Interconnect upgrade, Exstream Server upgrade, JBoss upgrade, Dynamic SIM allocation upgrade and a Business Works upgrade.• Selected as the Test Lead function across a variety of sectors, phases and project sizes.• Testing: UAT assistance, Regression, Acceptance, System, Integration, Planning & Estimation, Scripting & Execution• CRM tools: PeopleSoft, MNP for UK and ROI, VMS, AskSid & Microsoft CRM• End to end customer activation channels: Sprint, B4N, D-Commerce, BPOS, MNP for UK and ROI, MVNO activations (SPConnect and soapUI)• Billing/Finance Tools: Singl.eView (Billing) ROI and UK, Mipay, Interconnect• Testing tools: Quality Centre, Test Director, StarTeam and SharePoint• Programming Languages: Java, HTML• Technology/tools: IVR, Basic Unix, SQL, MNP for UK and ROI, VMS, AskSid, Hybris, ASF, Tazman, Microsoft Office, Gemalto OTA, Sprint, NumeriTrack, DSA, EAI & XMLG

Duties:• Identifying and analysing duplication defects from current Camelot projects using both Quality Centre and Support works.• Performing regression tests ensuring fixes have minimal impact on the main functionality.• Working with internal units including Business Owners, Project Managers and Channel Reps to create and execute project scope, roadmaps, support plans and performance measurement. Standouts:• Worked on Project Wellington, which implemented an extra Tuesday on their existing EuroMillions.• Performed additional Instant Win Games - Bingo Red, Bingo Green, £250k Purple and Christmas presents.• Played a leading role in Project Live TIR clean-up and subsequently cleaned up live defects.• Reviewed and amended third party vendor tests scripts, requirements and test data.• Analysed data logs and screenshots and ensured that fixes were successful. • Programming Languages: Java, HTML• Testing tools: Quality Centre, Enterprise Series Dashboard & SharePoint• Technology/tools: Basic UNIX, SQL, Microsoft Office, Games Test Harness

QA

Mobile Testing across 3 different roles: Test Consultant:Technical Product EngineerTest Lead of the Vodafone Devices team

QA role