Louise Dougherty Email & Phone Number

England, United Kingdom

Llay, Wales, United Kingdom

Accomplished Onboarding Manager with a track record of elevating client success in the tech industry. Excelled in steering high-impact projects from conception to delivery, resulting in demonstrable achievements in senior client management. Championed the development of top-performing teams, driving excellence in implementation and product adoption. Leveraged CRM and Service desk software proficiency (Salesforce, FreshService, Microsoft) to streamline operations and enhance client experiences… Show more Accomplished Onboarding Manager with a track record of elevating client success in the tech industry. Excelled in steering high-impact projects from conception to delivery, resulting in demonstrable achievements in senior client management. Championed the development of top-performing teams, driving excellence in implementation and product adoption. Leveraged CRM and Service desk software proficiency (Salesforce, FreshService, Microsoft) to streamline operations and enhance client experiences. Lead and collaborated on strategic initiatives, significantly optimising digital onboarding processes and reducing client touchpoints. Adept at leading client calls, resolving escalations, and maintaining transparent communication. Committed to upholding the highest standards of lawful and confidential data handling. Show less

Cheshire Oaks

Transformative Store Manager | Elevated Cheshire Oaks to a model store with a £1.6 million turnover and 18-person staff. Pushed business boundaries by managing diverse projects, meeting metrics, and boosting team engagement. Implemented strategic succession planning, resulting in a remarkable 65% year-on-year improvement in employee retention. Fostered talent development with clear, business-aligned goals, propelling six team members into management roles. Pioneered initiatives that not only… Show more Transformative Store Manager | Elevated Cheshire Oaks to a model store with a £1.6 million turnover and 18-person staff. Pushed business boundaries by managing diverse projects, meeting metrics, and boosting team engagement. Implemented strategic succession planning, resulting in a remarkable 65% year-on-year improvement in employee retention. Fostered talent development with clear, business-aligned goals, propelling six team members into management roles. Pioneered initiatives that not only drove financial success but also cultivated a thriving, empowered workforce. Show less

Uk North

Strategic Area Manager | Spearheaded 10 concessions and 1 outlet store, achieving a combined turnover of £3 million across North and Ireland. Successfully halted and reversed sales deficits in 2017/2018 by tailoring individual development plans per store and providing monthly progress feedback. Innovated an impactful Onboarding Training Program, setting a template for the entire business and elevating mystery shopper results by an impressive 42%. Cultivated robust relationships with external… Show more Strategic Area Manager | Spearheaded 10 concessions and 1 outlet store, achieving a combined turnover of £3 million across North and Ireland. Successfully halted and reversed sales deficits in 2017/2018 by tailoring individual development plans per store and providing monthly progress feedback. Innovated an impactful Onboarding Training Program, setting a template for the entire business and elevating mystery shopper results by an impressive 42%. Cultivated robust relationships with external stakeholders, strategically maximising brand exposure across all locations. A results-driven leader who combines financial acumen with a focus on operational excellence and brand enhancement. Show less

Birmingham, United Kingdom

Results-Driven Outlet Manager | Led a 10-person team at Resorts World Birmingham, achieving an estimated turnover of £1.1 million in the sophomore year. Boasted the highest conversion rate among outlets nationwide. Collaborated with the senior retail team to position the outlet as a destination brand through strategic marketing initiatives. Cultivated a culture of training and development, empowering the team to align with regional strategies. Key achievements include devising and implementing… Show more Results-Driven Outlet Manager | Led a 10-person team at Resorts World Birmingham, achieving an estimated turnover of £1.1 million in the sophomore year. Boasted the highest conversion rate among outlets nationwide. Collaborated with the senior retail team to position the outlet as a destination brand through strategic marketing initiatives. Cultivated a culture of training and development, empowering the team to align with regional strategies. Key achievements include devising and implementing a performance measuring tool for the UK South, supported by the District Manager, and championing the highest conversion result by developing a high-performance team of floor managers. A dynamic leader committed to achieving excellence and driving business success. Show less

Birmingham, United Kingdom House Of Fraser

Birmingham, England

Jira Essentials, Computer And Information Sciences And Support Services

Coaching For Success, Organizational Leadership

Bachelor'S Degree, Psychology

Research methods, analysing qualitative and quantitative data including thematic analysis. Studies of evolutionary psychology, language.

Bachelor'S Degree, Graphic Design

Photoshop, quark, illustrator, flash, in design, interactive design, graphic communication, research methods, print, writing for design.