Portfolio Management Office is responsible for Service Management, Program Management and Project Management practices and ensures alignment between strategic objectives and implementation on behalf of Columbia University Information Technology_______________Strategic projects and programs with a process-based approach to service delivery. Create process flows and wireframes used to facilitate requirements gathering and design discussions for multiple application development projects such as Request Fulfillment in ServiceNow, dashboards in PowerBI, and transition to Google for Education including decommissioning legacy servers creating Gmail accounts, and migrating data between accounts.◆ Grants Reporting Dashboard in PowerBI: Grants Reporting dashboard allows CU Researchers to manage millions of dollars worth of grants.◆ ServiceNow Request Fulfillment Documentation: Created more efficient and effective requirement and technical design template for Request Fulfillment Items. Decreased development time to under a week. Gathered and documented requirements for over a dozen Requests. Built Request Items with UI Policies in ServiceNow.◆ Facilitate CU transition to Google for Education and decommission legacy servers. Coordinate with various schools and departments, cutoff of legacy accounts, create of new Gmail accounts, and migrate data between accounts. Decommission LISTSERVs and migrate users to Mailman Lists and Google Groups.

American Society of Composers, Authors and Publishers is the leading U.S. Performing Rights Organization representing over 550,000 songwriters, composers and music publishers._______________Worked with COO and Director of Business Analysis to manage assigned projects. Promoted through several roles in 14 years: System Analyst, Sr Business Analyst, Training Specialist, Technical Writer, and Team Leader.◆ Google Apps Transition: Organized entire company transition from Lotus Notes to Google Apps for 300+. Built in-house training site using Google Apps to facilitate small group training and Q&A sessions.◆ Mobile App Upgrade: Maintained project plan and drafted functional requirements for app upgrade providing 24/7 access to Member Access accounts on devices running iOS, Android, BlackBerry, and Windows Mobile.◆ Member Access: Orchestrated build and launch of self-service website for members leading to increase in membership enrollment to 450k+ members. Acted as Project Manager and Subject Matter Expert.◆ Online Membership Enrollment: Directed build and launch of online membership application gaining 200% increase in revenue from new members and member services.◆ Performing Rights Enterprise Program (PREP): Streamlined training resources by designing in-house learning management system for internal data storage used by 90% of company. Developed 20+ training modules and associated courses customized by staff department and individual access rights. Coordinated training sessions for 300+ staff. Developed materials used in 50 in-person training sessions.◆ Licensing: System Analyst and functional Scrum Master for on/offshore application support and quality assurance teams. Coordinated data cleanup project, and documented requirements for transition from VB6 to Salesforce platform. Managed production support activities: reviewed and assigned support tickets, ran and reviewed SQL queries and results, approved test results and production updates.