Louise Williams Email and Phone Number

Conducted an internal audit of the Retirement Plan contributions of all participants. Reviewed designated elections to determine if contributions were correctly calculated based on the elected percentage or dollar amount. Identified and corrected discrepancies in Retirement Plan contributions, boosting plan integrity.Provided recommendations on streamlining their eligibility process and change to plan participation.

Guided policy and procedure implementation, ensuring regulatory compliance and workforce understanding.Streamlined onboarding and offboarding processes, enhancing the employee experience.Facilitated new hire orientations, one-on-one and in group settings, and employee engagement 30, 60 & 90- day follow-ups.Administered comprehensive benefits plans, providing clarity and support to employees.Solely managed leave of absence processes, ensuring compliance with FMLA, PFL, and disability regulations.Led 401k conversion to Fidelity, enhancing retirement plan efficiency and employee participation.Supervised the Benefit plans renewal process and facilitated the annual open enrollment.Surveyed employee feedback to improve engagement strategies effectively. Responded to and provided recommendations for employee relations inquiries. Conducted exit interviews and recommended corrective measures if necessary.Reported 5500 filings for retirement and benefit plans.Assisted payroll specialist with processing payroll and timecard management.

Short-term assignment assisting US Global Director with year-end benefits project, analyzed, and streamlined benefits processes pre-merger, ensuring operational efficiencies upon completion.

Worked alongside the Senior HRIS and benefits Manager to assist with a special project and day-to-day processes. Facilitated New Hire orientation, and Leave of Absence administration, aided employees with questions, and advised on best practices to utilize and understand their benefits. Organized and facilitated a Benefits Fair.Assisted with the annual open enrollment for FY23.

Managed comprehensive benefits program for over 2,950 employees across multiple affiliate companies, ensuring alignment with organizational goals.Implemented robust onboarding/off-boarding processes, enhancing employee understanding and utilization of benefits.Innovated benefits orientation approach, personalizing employee engagement and understanding.Processed payroll adjustments for benefit changes and administered all Family Medical Leaves/Personal Leaves, Disability Claims, Workers' Compensation Claims, and COBRA processes.Resolved employee concerns related to benefits, demonstrating problem-solving abilities and commitment to employee satisfaction.Streamlined Retirement Plans' compliance, optimizing the enrollment process and contribution adjustments, improving accuracy and efficiency.Leveraged analytical skills to compile census reports and audits for retirement and worker's compensation, offering valuable insights for decision-making.Maintained the accuracy of policy & procedures written, while advising on best practices.

Spearheaded full-cycle recruitment for executive-level candidates.Provided essential policy guidance, improving employee and management relations to foster a supportive work environment.Advised on the return-to-office hybrid plan, ensuring a seamless transition for full-time employees.Orchestrated a welcoming gift initiative to boost morale and engagement among new associates and analysts.Performed routine tasks for performance and talent management processes.Responded to and provided resolutions to employee relation inquiries.

Managed daily claims for FMLA, LOA, STD, and Long-Term Disability for employees across eight ELC brands.Interpreted and clarified claims process for employees, ensuring transparency and understanding.Reconciled daily and weekly disability payment reports, ensuring data accuracy.Maintained data integrity by reviewing and reconciling daily reports.Contributed to employee well-being and satisfaction through efficient benefits coordination.

Paradise Express Ferry, LLC is the parent Company of Paradise Express Ferry, LTD which will operate its high speed catamaran ferries as an excursion experience for tourists & Jamaican nationals traveling between Montego Bay, Ocho Rios and Negril Jamaica as well as establishing a Gateway to Cuba.. This game changing venture will give an experience unlike any other. A scenic marine transportation that will allow you to feel the music, history and culture of Jamaica that is affordable. Paradise Express will focus on a market of over 3.4 million tourists, from prime waterfront property in Montego Bay, where it will build a 30,000 SF Ferry Terminal that will become an attraction within itself, with high-end retail, restaurants and duty-free amenities. As their HR Manager I,Researched and identified potential candidates for employment utilizing social media and the most used recruitment tools. Consulted on best HR practices surrounding employee relations and compliance for the company.Developed contracts for consultants and temp-to-hire employees. Created onboarding process for newly hired employees.Created an employee handbook on policies and procedures to implement and create Benefits plans (i.e., Compensation, Health and welfare, and Retirement plans) for New York and Jamaica, West Indies.Executed all job fairs and training programs for local Jamaican Human Resource Consultant groups to hire staff in Jamaica.

Human Resources Analyst Administrator in Central Human Resources.Analyzed and resolved concerns about benefits eligibility and enrollment.Created and updated existing policies & procedures.Reconciled data integrity and personnel records of 8,000+ employees while implementing a new process.Point of contact for issues relating to internal data systems.Provided technical support for the online employment system (JACS & RAPS). Developed initiatives to address personnel concerns with Managers and their junior staff members Facilitated orientation and onboarding process for newly hired employees.Organized and managed the HR Service Center for a team of four HR Analysts.Retirement Analyst, Special ProjectsReconciled, analyzed, and implemented new procedures for the university's 403(b)-retirement plan eligibility process.

During Director’s yearlong sabbatical, assumed those responsibilitiesProcessed all new hire, terminations and change of work status paperworkInterpreted policies and procedures to employees as neededAdministrator for all benefit plans including but not limited to COBRA, FMLA, Workers Compensation, LTD and NYS disability claimsScreened and interviewed for staff positions, as well as employment verification and Exit Interviews

Facilitated orientation for an average of 25-30 new hires weekly Administrator for the enrollment process for all Health & Welfare benefit plans offered to the employees.Administrator for all financial transactions relative to the Pension, Partner Keogh and 401(k) plans.Organized and formulated documents for yearend financials outside audits.Daily scheduled conference meetings with vendors updating employee information changes.AP/AR payments and adjustments associated with the firms Benefit Plans. Reconciled and modernized a variety of reports akin to income and data integrity.

CITIGROUP/SALOMON SMITH BARNEY, New York, NY 1997 to 2001Benefits Analyst, 1998-2001Employee Stock Purchase Coordinator, 1997-1998Tax Reporting Administrator, 1997Provided a variety of Benefits related functions to a major Financial Institution covering 50,000+ employees.Coordinated, defined and implemented regional Health Fair’s with an attendance of 200-250 employees daily over a 3-4 day period. Tri-state health fair average of 300-500Administered all Health & Welfare plans including long and short term disability, severance and COBRA. Liaised claim issues with employees and vendors. Explained and assisted employees with modifications of elected coverage plan changes (medical, dental, life insurance)Data integrity reporting to vendors daily using an integral system. Tracked benefit data and integration information (i.e. annual enrollment)to assist with the assimilation of both Mergers by way of orientation on the changes with benefits throughout the firm. Performed new hire orientation sessions with an average attendance of 75-80 people weekly, in addition to conducting one-on-one sessions with employees recently hired by the firm. Gathered information for benefit integration with Citibank, to develop one platform of benefits offered to employees. Assisted with the benefit plan design to integrate Hewitt’s call center system