Louis Dillard Email & Phone Number

Snellville, Ga, Us

Lawrenceville, Ga, Us

Assist in supporting a Microsoft Windows enterprise environment for 5,000+ staff using Track-It and Remedyforce ticketing system. Respond to all server, network and storage environment hardware and software inquiries.Perform day-to-day administrative functions with Microsoft Active Directory structure including account additions, deletions and modifications, GPO creation and modifications.Provide technical support with server operating system configuration, administration and maintenance. Assist with network monitoring and troubleshooting via SolarWinds software.Perform physical and virtual server builds as required by specific county departments.Physical server to virtual server (P2V) conversions as requested by department.Provide support for system backups and data restores. Assist with security and patch management.Manage anti-virus software Symantec Endpoint Management and Symantec Advanced Threat Protection (ATP) for all county production servers and workstations.Manage and configure Azure services.Administer Cisco AMP (Advanced Malware Protection) application and ProofPoint email security software.Support HP and IBM server hardware configurations.

Atlanta, Georgia, Us

Provide on-site level II technical enterprise support for 5,000+ staff using Remedy Ticketing systemMaintain client services for multiple PC/Laptop equipment Dell desktops and laptops and all upgrades and repairs in a Windows 7 environment.Respond to all level II hardware and software inquiries.Responsible for supporting mobile devices for executive level and engineering employees exclusively.Provide desktop and scanner hardware support.In charge of monitoring current lease agreements and replacing leased out equipment for engineering dept.Accountable for troubleshooting network connectivity issues.Responsible for new worker setup.

Hanover, Md, Us

Provide on-site level II technical enterprise support for 2,000+ staff using HP Help Desk Ticketing systemMaintain client services for multiple PC/Laptop equipment HP desktops and HP EliteBook and all upgrades and repairs in a Win7 and WinXP/Novell environment.Accountable for troubleshooting network connectivity issues.Responsible for front-end encryption of workstations and maintaining encryption logs using Symantec Endpoint Encryption and Windows BitLocker Encryption software.In charge of maintaining Konica network printers and scanners using Secure Print, iPrint and Printer Pro Client.Responsible for new worker setup and teleworker (work from home) support using Bomgar Remote software

Sandy Springs, Georgia, Us

Provide on-site technical support for 100+ staff using Spiceworks as primary ticketing systemPC/Laptop repair in a mixed PC / Mac environmentAssist with network maintenance on Dell servers and Sonic firewallResponsible for setup of new hardware and software deployment in a PC and Mac hardware environmentResponsible for staff password management; refresh and new employee setup.Maintain Cisco phone and video equipment through Cisco Unity management software.Served as Netsuite administrator and liaison for staff.

Lawrenceville, Georgia, Us

Responsible for maintaining multiple PC equipment and all upgrades and repairs.Assist with troubleshooting office computers and network connectivity issues.Assist in new hardware and software deployment.Responsible for setup, cloning and deployment of MacBooks, iPads and Windows based laptops.Responsible for staff password management; refresh and new employee setup.

Associate, Network Administration/Information Security

Diploma, Computer Information