• Implement chat features i.e conversation-related actions such as initiate/search/mark as read/disposition/transfer/resolve conversation, chat history, inbox views filters, media gallery & transcription, groups, search contacts, and private note.• Implement voice call features i.e call widgets (meeting room, banner, modal, buttons, audio player, etc) and also call actions such as search/invite participants, join/leave/monitor call, call settings (IVR, call queue, voicemail, etc), call recording, and phone number masking.• Implement video call features i.e real-time video streaming, screen-sharing, and media configurations.• Adopt event-driven architecture using GraphQL subscriptions for chat/call feature to be implemented in 2-way messaging (inbound/outbound), chat panel events, call data update, and events timeline.• Implement various omnichannel settings for CRUD operation i.e message blast, HSM template, automatic reply via flow builder, roles & permissions, agent management, external API, and CSAT dashboard.• Implement reporting dashboard using Chart.js to visualize various conversation/voice call metrics such as agent performance, call logs, conversation volume, SLA, etc.• Implement cross browser extension “Click-to-call” that support manifest v2 and v3 using webextension-polyfill, React, and esbuild with avg. build speed of 100ms.• Build pixel-perfect dynamic UI with complex layout such as responsive grid/flex components, sidebar, drag and drop, infinite scrolling list, paginated tables, text truncation, and also responsive email templates that works in all email clients.• Implement web push notification to notify user about new conversation assigned which massively increased agent’s reply speed.• Implement various secure coding practices such as data sanitization, client-side validation, access restriction, proper error handling.• Perform intensive code reviews to ensure collective code ownership and high quality codebase.

• SEO optimization for client websites• Website development using Wordpress CMS• Website & server maintenance (domain installation, hacked sites recovery, backup internal sites)