• Orchestrated Business Intelligence and CRM functions, steering teams towards achieving company objectives.• Lead the development of advanced analytics models, reporting tools, and data visualizations to offer data-driven recommendations to bolster strategic decision-making.• Coordinated collaborations across departments, customizing BI solutions to address specific business needs and priorities.• Delivered impactful insights to senior management by monitoring and analyzing customer performance metrics.• Crafted and executed CRM strategies to enhance customer engagement and retention, aligning with business goals.• Led initiatives to identify revenue-generating opportunities, develop offerings, and design new customer journeys, driving growth.

• Directed the Analytics department, delivering high-quality analytical outputs and strategic recommendations to key stakeholders.• Implemented cutting-edge data visualization and analytics platforms, enhancing departmental data capabilities and decision-makingprocesses.• Led cross-functional teams in conducting comprehensive performance assessments, market analyses, and competitive landscapeevaluations.• Led initiatives to expand company operations and explored new revenue streams, opening opportunities for business growth.

• Mentored and guided market analytics teams, ensuring the delivery of robust analyses and actionable insights.• Provided strategic counsel to the Board of Directors, contributing to the formulation of company roadmap and growth strategies.• Drove innovation by conceptualizing and launching customer-centric products and services, resulting in enhanced market penetrationand profitability.• Oversaw tariff modeling and budgeting activities, optimizing resource allocation and cost efficiencies.

• Conducted market research and competitive analysis endeavors aimed at gaining insights into competitors and discerning emerging product opportunities.• Developed comprehensive business cases and actionable recommendations, driving informed business decisions.• Collaborated with interdisciplinary teams to translate insights into tangible business outcomes.

• Engineered and maintained key business applications, streamlining operational processes, and enhancing productivity.• Translated complex business requirements into innovative technical solutions, driving efficiency and effectiveness.