Louis Pawlett Email & Phone Number

Wallingford, England, United Kingdom

Working as the Operations Manager Jonas Event Technology, responsible for the overall delivery of the SaaS and services.

Reading, United Kingdom

Managing a growing team on a growing contract within Equans. I am the lead on reporting performance the Scheduling and Admin team, who I directly manage.• Plan and organise monthly 1:1 meetings with each member of my team to review performance and agree follow up actions and objectives to help achive contract goals. • Create and monitor daily reports to ensure control of resources and spend, track performance, and identify potential issues, trends, and opportunities. • Implement regular improvements within the team to help increase efficiency of process’ and show value for money to our customer.• Managing my customers’ expectations and maintaining frequent and clear communication on the progress of jobs and quotations, escalating within internal channels and external supply chain where necessary.• Work effectively with Facilities Managers, Operation Managers and with colleagues across other functions/units within the company to help achieve our contract goals.

Reading, United Kingdom

Working as a Contract Coordinator for the Schneider Electric UK contract, providing a range of support activities to the facilities managers and contract director:• Manage the all callout requests end-to-end, for 39 client sites in the UK & Ireland, averaging 150 jobs per month. • Liaising with contractors to ensure callouts are attended within agreed SLAs and urgent requests are prioritised. This includes organising additional work when required.• Assigning the correct engineer or contractor to the correct jobs to minimize time and costs.• Manging customer expectations and maintaining communication on progress of jobs and quotations, escalating to Facilities Mangers and Contract Director if necessary.• Invoice management- reviewing job sheets and raising Invoices to the client for all completed work on time to avoid additional charges to the project.• Recording in SAP all chargeability and absences of ENGIE staff working on the Schneider Contract such as cleaners and workmen. Chasing to ensuring timesheets are submitted on time.• An Employee Forum Representative for the private sector within ENGIE- aiming to aid better communication to and from team members on important staff issues.

Sydney, Austalia

Worked as a Motor claims assistant for four national insurance brands of the Suncorp umbrella. My role was to take incoming calls from customers who were looking to lodge new motor claims.-Prioritising customer’s needs and safety, taking their specific situation into account.-Giving customer’s clarity to the decision that has been made about their claim, and to make sure they’re aware of what the next steps are.

North Sydney, Australia

Worked as an Underwriting Service Specialist for the National Corporate Liability team, as part of Zurich Commercial Insurance. My role heavily supported Underwriters with administrative tasks, in order to release them to do their job more efficiently and effectively.-Created Excel reports manually using data stored in ‘Jira’; an in-house database, so to give better understanding of forecasts for new and existing business. -Responding to various queries that flow back from the Processing team, and solve any outstanding issues so that they have all the information readily available to them to do their job. -Training of a new member to the team so they were competent to do my job role in a permanent position at the end of my contract.

Sydney Cbd, Australia

To provide a range of support functions to the National Underwriting Teams in Commercial Insurance. Main responsibilities include: • Accurate and timely processing and preparation of quotes, new business, endorsements and renewals into the mainframe or web applications.• Monitoring and actioning the centralised mailboxes for specific products in Commercial Insurance.• Provide a follow service for the Underwriting including contacting Brokers for closings, renewals or any outstanding actions to ensure they are received and finalised.• Adhere to all compliance requirements and complete all compliance training.• Deliver outstanding customer service within required service level agreements.• Achieve efficiency results inline with targets set out for Commercial Insurance.

Newbury, United Kingdom

Worked as the first point of contact for customers interested in buying into part ownership properties, provided by Sovereign Housing. Key responsibilities included: • Taking ownership and managing end to end customer queries to provide a tailored response to their needs.• Assessing customer applications and handling personal documentation, in order to be able to allocate customers to suitable housing, according to company criteria.• Proactively generating new business for sales consultants, and assisting them with administrative tasks.• Took the lead in developing and shaping my role, whilst the business was going through fundamental change and restructure.• Working independently to delegate and prioritise tasks between team members and myself.• Mentoring and training new members of the team.

Guildford, United Kingdom

Worked as Mortgage and Protection Advisor as part of the Lloyds Banking Group. This focused on providing sound advice and personal banking solutions aimed at specific customer needs. Main responsibilities included: • Taking proactive actions in contacting customers via the telephone in order to generate new business leads for my own pipeline and satisfying existing customer needs.• Arrange, prepare and deliver face-to-face meetings with customers to determine how I can help and advise them about the mortgage products available, whilst adhering to regulatory criteria I am obliged to meet.• Liaise with different departments at Head Office, in order to help drive the completion of Mortgage applications on behalf of the customer, and resolve any other queries they may have in a timely manner.• Inputting precise and accurate information on a series of databases, ensuring all information is handled in a sensitive and confidential way.• Clear and confident delivery of ‘morning staff meetings’, including presenting targets and relaying any relevant information to team members at all levels.• Responsible for coaching and training of new junior members of the team within the branch.• Competency and confidence to lead and manage the branch, in the absence of a branch manager.• Adhoc Administration tasks.

Certificate In Mortgage Advice & Practise, Financial Advice, Pass

Gained CeMAP while in my role at Lloyds Banking Group, to help my progression as a Mortgage Advisor.

Education record

Activities and Societies: Rugby Team, School Student Council RepresentativeA-Levels: Mathematics, Biology & Physical Education