* Built the Headcount Database Application - an Oracle OOD, DBMS_LDAP and ASP-AJAX Web application that enabled Sprint Access Delivery supervisors to manage staff personnel and automatically post employee HR, asset tag, application security and workforce task assignment information to Lassie/SSTAT subscribers.* Built the Online Journal (OLJ) for Sprint’s Field Operations department – a centralized workforce task, time and cost monitoring & reporting application using Oracle, SQL Server and ASP Web that serves a critical role towards determining technician staffing levels across different geographical boundaries.* Built multiple operations review metric based web reports utilizing database cubes, SQL Analysis, advanced PL/SQL, ASP, AJAX and XSLT. Reports provided Sprint AD management and analysts weekly through quarterly summary trending information along with hyperlinked excel dumps into the underlying supporting detail necessary to manage their changing business needs.* Conceived and built PLSC Ware, a front-end desktop screen scrape utility utilized by Sprint’s Service Assurance, Service Delivery and Field Operation departments to prevent unwanted customer disconnections by enabling technicians to perform complex DCS mapping contention lookups against the Sprint Facility Mainframe System (FMS) beforehand.* Responsible for the full life cycle of applications and small projects development (under 300 hours) scoped to support immediate client needs. This includes initial requirements gathering, requirements analysis, development, testing, sign off, deployment and full maintenance support.* Performed trouble ticket maintenance, monitoring and status reporting.* Recipient of 4 “Sprint Excellence Awards”.* 2004-2006 Outsourced to IBM GLOBAL SERVICES SOLUTIONS, Atlanta, GA / IT Specialist (Band 06Q) /

* Performed DCS mapping, circuit installation, remote testing, trouble maintenance and reporting over TDM networking media with remote and local exchange carriers, customer premise agencies and network systems.* Recipient of 7 “Sprint Excellence Awards”.

AFSC 49370* Facility supervised and managed Strategic Air Command Patch-and-Test Facility.* Performed network trouble and event status reporting, fix agency service restoral, coordination and escalation management in a high workload multi-task environment.* Performed DCS mapping, patching, continuity test-&-acceptance, performance monitoring, troubleshooting, and provisionment quality assurance.* Authored and provided site technical training and documentation.* Recipient of 2 “USAF Achievement Medals”.* Honorably discharged as SSGT E5 (AFSC 49370/Tech Control).

• Installed and Maintained 1A2 and company brand key telephones and systems• Installed Key Service Units and configured trunk/channel allocations• Ran building facility cable and cross-connected distribution frames (MDF & IDF)• Performed key telephone maintenance, repair and replacement

AFSC 30750* Performed DCS mapping, patching, continuity test-&-acceptance, performance monitoring, troubleshooting, and provisionment quality assurance.* Performed trouble and event status reporting, fix agency service restoral, coordination and escalation management in a high workload multi-task environment.* Honorably discharged as SRA E3 (AFSC 30750/Tech Control).