Understanding the challenges of both the vendor and the end-user, I have a successful track record of providing direction to maximize productivity and ensure customer satisfaction. My key skills include:- Implementing IT solutions to reduce costs and increase profitability- Improving processes for greater operational efficiencies - Driving quality control solutions to meet compliance requirements- Utilizing innovative software to improve project tracking and scheduling processes- Training, managing and motivating cross-functional teamsColleagues describe me as a “hands-on” team leader and an effective problem solver. My outstanding written and verbal communication skills allow me to work closely and effectively with people at all organizational levels.Specialties: Altiris Software Packaging, Global Policy Creation