Louistine Penn Email & Phone Number

Richmond, Va, Us

United States

Richmond, Virginia, United States

Manages the daily execution of the business development strategy, plans, and processes to drive sales, increase revenue, expand markets, and accomplish financial objectives.Create strategic plans, determine customer requirements, and examine the commercial potential of products and services.Responsible for helping organizations obtain better brand recognition and financial growth. They coordinate with company executives and sales & marketing professionals to review current market trends to propose new business ideas that can improve revenue margins.Staff coaching & Devolment

1700 Robinhood Rd

Richmond, Virginia, United States

• Create and implement a comprehensive marketing, public relations and social media strategy that will meet the needs of a business-to-business provider.• Develop, evaluate, and implement new processes and external customer communication channels to ensure customers are informed of company services.• Create visual effects and animations using computerized technology and software applications.

Glen Allen, Virginia, United States

• Restructured existing mortgages for clients who have fallen into default with their primary mortgage company. • Negotiated reduction in interest rate, or a change from a floating to a fixed rate, reduction in principle, late fees, or penalties. • Capped the monthly payment to a percentage of household income and presented it in a format that the lender will approve of the modification. • Initiated outbound calls, via call campaign to collect requested loss mitigation documents.

Richmond, Virginia, United States

• Trained the Setup Department at its formation; ensuring each new employee understood the process and investor guidelines, through one-on-one coaching and feedback.• Effectively supervise a team of 20 representatives while communicating guidelines, loan parameters, investor guidelines, process steps, and resolving compliance issues.• Elevated borrower’s financial condition to prepare strategies in case of nonpayment of debt.

Richmond, Virginia, United States

• In charge of customer responsiveness, handling all required call volumes, analyzing, negotiating, and formalizing retention or liquidation workout solutions with defaulted borrowers.• Liable to protect mortgage servicing portfolio by adhering to government regulations and investor requirements.• Capped the monthly payment to a percentage of household income and presented it in a format that the lender will approve of the modification.