• Operate, update and improve the current cyber security program to support third-party cyber maturity assessments.• Operate, update and improve controls as circumstances and the continuous improvement life cycle dictates.• Prepare and present periodic reports regarding aspects of the program.• Supply hands-on expertise during incident response.

•Installing and configuring Windows server 2008, 2012•Google Apps Management and Administration•Provide hands-on and telephone second and third level support to users for the daily operationof installed applications; e.g., configuration set-up, modifications and troubleshooting.•Analyze, design, develop and implement database scripts for data fixes, reporting, data migration and conversion.•Work closely with multiple business units to support and execute the delivery of… Show more •Installing and configuring Windows server 2008, 2012•Google Apps Management and Administration•Provide hands-on and telephone second and third level support to users for the daily operationof installed applications; e.g., configuration set-up, modifications and troubleshooting.•Analyze, design, develop and implement database scripts for data fixes, reporting, data migration and conversion.•Work closely with multiple business units to support and execute the delivery of new application releases to test, staging and production environments.•Document and implement maintenance processes for new and existing applications.•Investigate, develop and implement improvements for current processes and tools.•Create and maintain technical training and standard operating procedure documentation.•Maintain and implement corporate change, release, incident and problem management processes. Show less

• Interface between end users and technical support groups.• Build full asset catalogue for hardware, software, and licenses.• Co-lead for Enterprise migration of Novell Groupwise Email to Microsoft Exchange 2007.• Perform administrative tasks on different platforms such as AD, Novell, and Citrix.• Administered Novell, Windows 2000/2003/2008 Active Directory, Exchange 2007, SCCM 2007, Novell 7.0, Zenworks and Citrix Environments.• Conducted Server backups using Symantec… Show more • Interface between end users and technical support groups.• Build full asset catalogue for hardware, software, and licenses.• Co-lead for Enterprise migration of Novell Groupwise Email to Microsoft Exchange 2007.• Perform administrative tasks on different platforms such as AD, Novell, and Citrix.• Administered Novell, Windows 2000/2003/2008 Active Directory, Exchange 2007, SCCM 2007, Novell 7.0, Zenworks and Citrix Environments.• Conducted Server backups using Symantec NetBackup and TSM to prepare tapes for offsite storage.• Provided Blackberry administration using BES to activate and maintain user accounts for email synchronization with GroupWise and MS Outlook mail databases.• Manage Android, Apple, BlackBerry, Symbian, Windows Mobile devices using Air Watch.• Helped with maintaining all images for desktops/laptops via Ghost Cast Server, Novell Zenworks, and Windows Deployment Services.• Assessed pilot software and technology before its implementation into the production environment.• Setup and configured network printers for email, fax, printer and scanner capabilities • Provided management with daily reports and chart dashboards of systems and infrastructure statistics using SCCM. • Travel across Canada to provide training and support to all end users on new software and technology.• Participated in office transition from Novell systems to Windows AD environment on Armed Forces Bases (IRP, DND, GOC, RCMP) and Government offices.• Participated in new office setups around Canada that required setting up LAN/WAN infrastructure and Desktops. Show less

• Perform on-site, telephone and remote customer service support of Cyber shift applications in a timely and effective manner.• Provides validation and logic testing of the core system, different interface modules, payroll interfaces and customer specific tasks.• Ensures that accurate set up of system to meet requirements of customer.• Responsible for identifying, analyzing and documenting system problems.• Coordinating of training resources and facilities for both classroom and… Show more • Perform on-site, telephone and remote customer service support of Cyber shift applications in a timely and effective manner.• Provides validation and logic testing of the core system, different interface modules, payroll interfaces and customer specific tasks.• Ensures that accurate set up of system to meet requirements of customer.• Responsible for identifying, analyzing and documenting system problems.• Coordinating of training resources and facilities for both classroom and on site client training as required• Working with the implementation consultant to ensure programming has been completed with appropriate customer documentation.• Working with the consultant to participate in test routines as required. Show less

• Primary CKM editor- Update, Edit, and Create documents to be used in the Knowledge Base.• Primary Tools Focal – responsible for installing, configuring and showing colleagues how to use the new tools.• Manage e-mail storage size for the team.• Provides 2nd & 3rd line systems operational and technical support for hardware, communications, operation systems, and application software to IBM customers & employees• Critical support and escalation resolutions on matters of user… Show more • Primary CKM editor- Update, Edit, and Create documents to be used in the Knowledge Base.• Primary Tools Focal – responsible for installing, configuring and showing colleagues how to use the new tools.• Manage e-mail storage size for the team.• Provides 2nd & 3rd line systems operational and technical support for hardware, communications, operation systems, and application software to IBM customers & employees• Critical support and escalation resolutions on matters of user account management, active directory management, password management, also in charge of policy administration in the said areas.• Managed and trains staff within my department.• Created Novell, Windows and Exchange ID’s via Active Directory, Novell, and Microsoft Exchange. Show less

• Assisted users with day to day office related PC tasks.• Assisted in rollouts and Microsoft product installation and updates.• Preformed network administrative tasks.• Provided support to virtual users with aid of remote take over software.• Worked in mainframe environments.• Kept track of inventory lists.• Calculated weekly and monthly statistics on PC issues.• Contributed by providing previous statistics of known problems and solutions and ideas on how to make… Show more • Assisted users with day to day office related PC tasks.• Assisted in rollouts and Microsoft product installation and updates.• Preformed network administrative tasks.• Provided support to virtual users with aid of remote take over software.• Worked in mainframe environments.• Kept track of inventory lists.• Calculated weekly and monthly statistics on PC issues.• Contributed by providing previous statistics of known problems and solutions and ideas on how to make the helpdesk more functional.• Created documents that would be used in the help desk function. Show less

• Troubleshoot hardware and software related to HP products.• Followed up with customers regarding previous issues and logged all changes on the company database.• Maintained up to date knowledge of hardware and software information.