Louis Venter Email & Phone Number

Free State, South Africa

Assisting with migrations projects, in a MSP environmentProjects completed:1. Avis Vnet Classic to ARM migration2. Sanlam Indie Slack and Gsuite migration (Avepoint)

As a Cyber Security Engineer at aYo Holdings, I led the design and implementation of comprehensive cybersecurity strategies that aligned with industry best practices. I proactively identified and mitigated security risks, ensuring the protection of critical assets and compliance with regulatory requirements. Through my expertise in threat intelligence and.

South Africa

In my role as an End User Support Engineer at aYo Holdings, I provided comprehensive technical support to end users, eto delivering exceptional customer service. Through proactive maintenance and troubleshooting, I optimized system performance and enhanced user productivity. My ability to communicate technical concepts in a clear and concise manner was.

City Of Johannesburg, Gauteng, South Africa

Gauteng, South Africa

I started my own recycling and transport business a year ago when i was retrenched. I decided to not sit in a corner and cry about what happened to me but rather put all my effort and energy into it and I can proudly say that today i have a good team,good reputation and a very successful business. My clients can trust me with there valuables.Big Lou's.

Johannesburg Area, South Africa

• Administration
• Managing change, creating, motivating and implementing changes which are specific to Citrix
• Administration of published applications including hosted desktops
• Creating and linking of Citrix policies
• Management of all remote desktop and Citrix licensing
• Administering the Citrix workspace environment management software

Gauteng

• Administration
• Assign admin rights to users
• Created or deleted machine names on Active Directory
• Move workstations to correct OU’s
• Assign incidents to team for investigationService Desk Support
• Investigate & analyze root causes as well as problem recurrences.

Gauteng

• Service Desk Support
• Provide senior-level technical services incident & event management support
• Providing enterprise level support, maintenance & administration for Citrix presentation server 4.5, XenApp 6.5, XenDesktop 7.15, 6 Citrix farms, 500 Citrix Servers spread across data centers with operating systems.
• Ensuring that the incidents and queries are resolved as per SLAs
• Working with the relevant stakeholders & the team to plan, design & deploy with continual improvements
• Set up the escalation rules & criteria for resolving the requests and Incidents

Gauteng

• Single point of contact
• Log incidents on service now
• First call resolution
• Ensure SLAs are met
• Password resets

Certificate, Matric

Certificates

• Citrix Application and Desktop Virtualization – 7.6 • Citrix Netscaler • AWS Essentials • AWS Concepts • SCCM (System Center.