Louis W. Email & Phone Number

Brighton, England, United Kingdom

Brighton, United Kingdom

Paxton is the UK designer and manufacturer of market leading IP access control and door entry systems, with 30 years’ experience• Managing technical enquiries by phone, email and Skype • Utilizing technical knowledge of Paxton products to answer end-user/installer queries • Completing a targeted forty calls/emails per day • Communicating to a range of IT literacy levels • Referring customers to relevant documentation • Escalating enquires to second line support when… Show more Paxton is the UK designer and manufacturer of market leading IP access control and door entry systems, with 30 years’ experience• Managing technical enquiries by phone, email and Skype • Utilizing technical knowledge of Paxton products to answer end-user/installer queries • Completing a targeted forty calls/emails per day • Communicating to a range of IT literacy levels • Referring customers to relevant documentation • Escalating enquires to second line support when required• Assisting second line support with tickets• Working and communicating effectively within a constantly growing team • Assisting with product testing in the returns department • Submitting feature requests to the development team • Consistently receiving positive feedback from callers • Meeting monthly KPIs to a high standard Show less

• Machine and service management in house • Developed office wide IT restructuring, including Cloud set up • Management of head office server • Organized IT infrastructure transition for neighboring office • Assumed management responsibilities during times of absence • Main point of contact for outside IT company • Day-to-day troubleshooting, including printer maintenance and repair • Machine set up for ship’s crew • Quality assurance of packaged goods • Back… Show more • Machine and service management in house • Developed office wide IT restructuring, including Cloud set up • Management of head office server • Organized IT infrastructure transition for neighboring office • Assumed management responsibilities during times of absence • Main point of contact for outside IT company • Day-to-day troubleshooting, including printer maintenance and repair • Machine set up for ship’s crew • Quality assurance of packaged goods • Back end set up of company website • Purchased office equipment, including replacement computer parts • Managed logistics of shipping orders • Completed shipping forms • Management of office wide inward processing relief • Main liaison with HMRC Show less

Shoreham

• Assisted in the foods, homeware, café and menswear sections • Operated modernized till systems • Helped with customer queries and feedback • Offered shopping assistance and product information • Organized and arranged stock • Consistently presented the high-quality messages of the Marks & Spencer brand

Worthing

Temporary Christmas cover (see above for duties & responsibilities)