Lou Jacob Email & Phone Number

Denver, CO, US

Stevenson Ranch, California, US

Chicago, IL, US

• Established and built, from the ground up, Mediafly's global Customer Success, Tech Support, Implementation, and Training teams. Established governing processes and engagement model to ensure clear hand-offs between.
• Established consistent and repeatable processes for customer engagement resulting in significant revenue growth.
• Created, built and led a highly-responsive tech support team; developed clear processes for escalations across Product, Sales and Customer Success teams.
• Maintained strong, customer-facing relationships with key customers and partners resulting in significant expansions and renewals.
• Extensive experience managing remote employees, including those in Europe and United Kingdom.
• Owned multiple account relationships and direct account responsibility for large, strategic customers in the Media & Entertainment market-space. Negotiated multi-year, seven figure contracts with significant expansions.

Established and created the first aftermarket services and products available for enhancements of TiVo DVR products including storage expansions, networking for remote access, DIY hardware and software kits, and peripherals. Nurtured and grew the business into a substantial E-commerce business with several brick and mortar partners and distributors. Grew.

Palo Alto, CA, US

Aligned with the recently acquired Cray Research group in a product/market specialist presales role focused on high-end servers and storage products targeting commercial and scientific computing clients. Particular focus was on Sun's E10000 servers and fibre channel storage products and replacing legacy systems as part of Y2K transition. Major clients.

Milpitas, CA, US

Supported midwestern region sales team in pre-sales activity involving scientific computing applications primarily involving SGI high-end servers and graphics platforms. Established and maintained midwest "demo center" for visiting clients and prospects and featuring SGI's most powerful computing platforms in operation.

US

High-travel role supporting North American Sales as part of a small team of UNIX specialists in a mainframe/legacy system world. Supported broad range of UNIX products in pre-sales and consulting scenarios. Particular focus on HP/UX, SMTP, Paradigm Service Desk and Legent's extensive middleware initiative.

Software product manager for Cray's SPARC-based "SuperServer" CS6400 shared-memory multi-processor server product running Sun Solaris. Worked closely with Sun and Cray product teams to establish and communicate product roadmap, developed selling materials and worked closely teams to ensure accurate communication of detailed technical information.Provided.

Pre-sales role primarily porting, turning, and benchmarking "dusty deck" code originally designed for Cray and DEC systems. Moved from HQ to field supporting University of Illinois and Argonne Labs with large scale computing clusters and MPP applications focused on grand-challenge initiatives. Provided trade show support worldwide, and travelled extensively.