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Experienced technology and SaaS professional with a demonstrated history in B2B and B2C software, hardware, and services. Significant experience in account management, pre and post-sales roles, customer success, technical support, retention and growth.
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Vp Of ProductsIntellidocxDenver, Co, Us -
Vp, Strategic Accounts, AwardsVision Media Jun 2024 - PresentStevenson Ranch, California, Us -
Svp, Customer Success - Media & Entertainment, Global AccountsMediafly May 2011 - May 2024Chicago, Il, Us• Established and built, from the ground up, Mediafly's global Customer Success, Tech Support, Implementation, and Training teams. Established governing processes and engagement model to ensure clear hand-offs between Sales and Customer Success teams.• Established consistent and repeatable processes for customer engagement resulting in significant revenue growth. • Created, built and led a highly-responsive tech support team; developed clear processes for escalations across Product, Sales and Customer Success teams.• Maintained strong, customer-facing relationships with key customers and partners resulting in significant expansions and renewals.• Extensive experience managing remote employees, including those in Europe and United Kingdom.• Owned multiple account relationships and direct account responsibility for large, strategic customers in the Media & Entertainment market-space. Negotiated multi-year, seven figure contracts with significant expansions. -
FounderDvrupgrade Sep 2000 - Sep 2010Established and created the first aftermarket services and products available for enhancements of TiVo DVR products including storage expansions, networking for remote access, DIY hardware and software kits, and peripherals. Nurtured and grew the business into a substantial E-commerce business with several brick and mortar partners and distributors. Grew revenue to nearly 1MM / year with average sale prices of < $200 / transaction and over 30,000 customers. Sold business in 2010.
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Regional Systems Engineer, Enterprise Servers & StorageSun Microsystems 1997 - Nov 2001Palo Alto, Ca, UsAligned with the recently acquired Cray Research group in a product/market specialist presales role focused on high-end servers and storage products targeting commercial and scientific computing clients. Particular focus was on Sun's E10000 servers and fibre channel storage products and replacing legacy systems as part of Y2K transition. Major clients included Target, Allstate, HFC, Ameritech, UBS, and many others. -
Senior Systems Engineer, High Performance ComputingSgi May 1995 - May 1997Milpitas, Ca, UsSupported midwestern region sales team in pre-sales activity involving scientific computing applications primarily involving SGI high-end servers and graphics platforms. Established and maintained midwest "demo center" for visiting clients and prospects and featuring SGI's most powerful computing platforms in operation. -
Senior Systems Engineer, Unix ProductsLegent Jul 1994 - May 1997UsHigh-travel role supporting North American Sales as part of a small team of UNIX specialists in a mainframe/legacy system world. Supported broad range of UNIX products in pre-sales and consulting scenarios. Particular focus on HP/UX, SMTP, Paradigm Service Desk and Legent's extensive middleware initiative. -
Product Manager / Sales Support Manager, InternationalCray Research Superservers Jul 1992 - Jul 1994Software product manager for Cray's SPARC-based "SuperServer" CS6400 shared-memory multi-processor server product running Sun Solaris. Worked closely with Sun and Cray product teams to establish and communicate product roadmap, developed selling materials and worked closely teams to ensure accurate communication of detailed technical information.Provided direct sales support to subsidiaries in Germany, France, and UK and indirect channels in eastern Europe. Coordinated and conducted Cray Research's first trade-show presence in Moscow (1993).
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Systems AnalystAlliant Computer Systems Sep 1989 - May 1992Pre-sales role primarily porting, turning, and benchmarking "dusty deck" code originally designed for Cray and DEC systems. Moved from HQ to field supporting University of Illinois and Argonne Labs with large scale computing clusters and MPP applications focused on grand-challenge initiatives. Provided trade show support worldwide, and travelled extensively.
Lou Jacob Skills
Lou Jacob Education Details
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Rensselaer Polytechnic InstituteComputer And Systems Engineering
Frequently Asked Questions about Lou Jacob
What company does Lou Jacob work for?
Lou Jacob works for Intellidocx
What is Lou Jacob's role at the current company?
Lou Jacob's current role is VP of Products.
What is Lou Jacob's email address?
Lou Jacob's email address is lo****@****cob.com
What is Lou Jacob's direct phone number?
Lou Jacob's direct phone number is +131228*****
What schools did Lou Jacob attend?
Lou Jacob attended Rensselaer Polytechnic Institute.
What are some of Lou Jacob's interests?
Lou Jacob has interest in Competitive Sailboat Racing.
What skills is Lou Jacob known for?
Lou Jacob has skills like Enterprise Software, Product Management, Pre Sales, Cloud Computing, Saas, Storage, Strategy, Business Development, Software Development, Product Development, Consulting, E Commerce.
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