Lou Moretz Email & Phone Number

Santa Monica, California, US

Exton, PA, US

• Provided Production Support for SaaS solution that drives straight-through processing for the insurance and financial services industry.
• DevOps for AWS SaaS solutions that utilize infrastructure as code with Terraform.

• Built automation infrastructure for business systems utilizing Chef and PowerShell.

Exon, PA, US

• Provided consulting and managed services for Small Business clients including Physical Security, Patch Management, and Provisioning Automation solutions

Kansas City, Missouri, US

• Empowered global infrastructure service delivery staff consisting of 17 U.S. and India based system engineers and architects for the Windows and UNIX/Linux platforms
• Facilitated career development and growth for the team by negotiating significantly reduced prices on key training for technology certifications
• Completed staffing performance reviews and created strategic organizational road-maps
• Provided recommendations on purchase decisions for preferred emerging technologies
• Identified and assigned mitigation plans to eliminate single points of failure within the Infrastructure
• Achieved increased backup success rates and improved Antivirus protection and patch compliance

Kansas City, Missouri, US

• Utilized multiple project methodologies including Agile, Scrum, and Waterfall while leading multiple large scale and complex projects for an environment of approximately 10,000 development, test, and production servers
• Completed projects to replace or upgrade patch management, Antivirus, and operating system image backup solutions on time and at or under budget
• Completed certification of new Windows Server versions for use by the development teams

Forchheim, DE

• Automated hosted application de-install processes to reduce implementation time, require less manual intervention, and reclaim server resources faster
• Created the hosted architecture for a new application designed to securely exchange clinical data between multiple healthcare facilities
• Reduced planned server downtime by automating maintenance events including operating system patching, driver and firmware updates, and other third-party software updates
• Reduced operating and licensing costs by eliminating unnecessary servers and third-party software
• Identified and implemented application architecture changes to reduce network traffic by more than 50% and to reduce Active Directory authentication and authorization processing by more than 70%
• Designed application specific disaster recovery processes allowing for complete recovery at an alternate site

Forchheim, DE

• Designed application installation processes that deploy software to multiple servers at once
• Performed research and analysis of advanced industry software and development tools providing feedback and recommendations to management on procurement decisions
• Developed and executed application performance tests designed to identify areas needing improvement within the application architecture

London, GB

• Standardized Healthcare IT workflows based on user roles increasing user productivity by providing consistency across multiple hospitals while reducing training requirements and costs

• Designed multi-server architecture for hosted application to provide extremely high availability and performance
• Developed multi-server installation process to deploy clinical software to multiple servers at once

• Improved day-end batch processing for clinical mainframe systems by reducing nightly downtime to less than 10 minutes
• Coordinated the migration of software through the testing and QA phases and environments
• Developed optimized installation process for clinical mainframe systems eliminating more than 200 JCL jobs and reducing Clinical Systems installation time from 2 weeks to 2 days

• Developed process for removing obsolete software versions from software management inventory
• Led the Environment Support group responsible for building and maintaining the internal development CICS environments
• Coordinated the migration of software through the testing and QA phases and environments

• Provided technical support for Shared Medical Systems applications including leadership role for after hours team
• Provided education to new employees and customers on Shared Medical Systems batch processing