• Manage simultaneously large, complex sales enablement programs for blue chip technology companies across EMEA region• Executing multiple, large, complex sales enablement programs simultaneously for blue chip technology companies across EMEA region • Responsible for on-boarding new stakeholders, scoping new programs, delivery of projects and monitoring SLAs and deliverables against KPIs, Renewals and Customer Retention.• Quantitative and qualitative data analysis to present executive reports, providing recommendations for future marketing techniques, initiatives, tactics & strategies. • Collaborated with cross functional teams to customize campaigns by vertical or geographic market in support of business goals & messaging strategies. Ensuring alignment with marketing and sales activities.• An Increased commercial focus, ensuring client renewals, as well as driving potential opportunities for cross and up-sell of products and services. • Monitoring budgets and preparing client reports including campaign milestones, ROI analysis and consolidated overview of activities. • On-going team coaching and resource management.

Campaign Support Manager October 2011 – May 2020I provided support to the Programme Manager for overseas projects. This involved interviewing and selecting new members of the team, as well as coaching and providing feedback to new analysts in order to help them improve their performance and telephone communication skills. In turn, I offered feedback to the Programme Manager on the analysts’ performance, and suggested improvements to enhance future campaigns. In details some of my tasks included:• Assess the French, Spanish, Portuguese and Italian language skills of the potential analysts to decide whether their languages skills were an adequate level to be hired.• Training and coaching of my team and of new analysts • Coordinate and work on several campaigns simultaneously • Assign new accounts to team members according to their respective languages• Monitor the progress of campaigns, schedules and targets• Quality assure the team’s reports which have been translated from their mother tongues into English.• Quality assure the campaigns’ database• Prepare the weekly clients’ reports• Prepare the weekly Analyst Productivity Report• Control the amount of hours analysts expend for each campaign• Monitor and control the campaigns’ budget • Monitor team calls and provide coaching so that they reach the required company standards• Liaise with MarketOne Barbados French team • Listen to recordings of every lead by the Barbados French analysts’ team with the aim of deciding whether it is a viable lead or not providing feedback

• Outbound B2B calling to designated sectors and territories• Executing multiple campaigns on a daily basis• Identifying C-Level decision-makers and building strong strategic relationships • Conducting research and developing lead opportunities for various external client's services or solutions. • Lead management and developing opportunities through account qualification and collection of information around projects and business pains etc • Documenting information in accurate and concise reports (in English) for our clients.• Translating and providing insight into discussions whilst participating in conference calls with Clients to articulate various trends in the market and further outline the lead opportunities.• Remaining focused and working within strict time constraints.• Conduct peer-to-peer conversations with senior executives, multiple individuals in each target company to gain a cross-functional view of the enterprise and its purchasing behaviour• Technical translations from English into Spanish, Portuguese, French and Italian and vice-versa.

Teacher of Portuguese to adult beginners at two local colleges on a part time basis.

Developed new business in the European IT industry (3Com, Computer Associated, Juniper Networks, Cisco, IBM, Oracle, Microsoft, Tektronix, Intel, and Cramer). Enhanced existing business through efficient account management and maximized new business revenue and productivity levels. Presented ideas and information to clients and coordination of meeting. Carried out needs assessments of clients’ business strategy and requirements.

I worked for the Council of Ministers of Cuba, where I translated a wide range of documents, for example; technical manuals, research, administrative and political documents, statements of the government, agreements between governments and magazine articles. In addition to this, I worked as translator in the Cuban Embassy in Angola, as interpreter for presidents, ministers or VIPs from Angola, Portugal, Brazil, Mozambique, Guinea Bissau, Sao Tome e Principe, Cape Verde on their visits to Cuba, as interpreter for the Cuban Ministers on their visit to the above countries. I also worked as a simultaneous interpreter (Spanish into the Portuguese and Italian and Portuguese into the Spanish) at international conferences in Cuba and in other countries.

I worked at the Government European Researches Centre (Centro de Estudios de Europa Occidental) where I taught Portuguese and Spanish to people who were going overseas to work as diplomats in Portuguese and Spanish speaking countries. One of my other duties was to read magazines and publications in Portuguese and report on them.