Lourdes Alvarez Email and Phone Number

• Operate telephone switchboard to answer, screen, or forward calls, providing information, takingmessages, or scheduling appointments• Process and direct mail and incoming packages or deliveries• Ensure operation of equipment by completing preventive maintenance requirements; calling for repairs;maintaining equipment inventories; evaluating new equipment and techniques• Maintain supplies inventory by checking stock to determine inventory level; anticipating needed supplies;placing and expediting orders for supplies; verifying receipt of supplies• Enter information into computerized court calendar, filing, or case management systems• Complete operational requirements by scheduling and conducting projects and expediting work results

• Communicate with parents, employees, and other individuals to answer questions, disseminate or explain information, and address complaints• Interview, hire, train, and manage staff consistently, while conducting monthly meetings to discuss any major issues and accomplishments • Make outbound collection calls in a professional manner while keeping and improving customer relations• Prepare invoices, reports, memos, letters, financial statements, and other documents, using word processing, spreadsheet, database, or presentation software• Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer• Properly received all payments in accordance with payment due dates• Receive and sort documents, check documents for completeness, contact requesting or initiating party to secure additional information or clarify discrepancies • Manage and organize event logistics and lead employees to successfully execute planned activities

• Reinforce lessons by reviewing material with students one-on-one or in small groups• Enforce school and class rules to help teach students proper behavior• Complete record keeping, such as tracking attendance and calculating grades• Supervise students in class, between classes, during lunch and recess, and on field trips

Maintain records of patient care, condition, progress, or problems to report and discuss observations withsupervisor or case manager• Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations.• Answer telephones and direct calls to appropriate staff• Transcribe recorded messages or practitioners' diagnoses or recommendations into patients' medicalrecords.• Perform various clerical or administrative functions, such as ordering and maintaining an inventory ofsupplies• Entertain, converse with, or read aloud to patients to keep them mentally healthy and alert

• Managed and organized filing, inventory, mailing, and database system • Assisted staff in the production of policies for customers, while fulfilling deadline requirements• Consistently stayed on top of schedule, resulting in always being a month ahead or deadlines