Lourdes Hernández López Email & Phone Number

London, England, United Kingdom

London, England, United Kingdom

General office duties as requiredData Analysis of customer and database.Data entry, retrieval and database maintenance.Filing and archivingManaging diaries.

London, United Kingdom

Merchandiser Admin Assistant at Mark and Spencer head office,- Direct delivery with suppliers, including suppliers in factories, regional office and MNS routes of these suppliers from the factories to the hub.- Agree and negotiate FOB dates with suppliers to match the account launch date. - Deal exceptions on daily basis if there is discrepancy (ratio issue, FOB date, cancellations) - Deal with reallocation sent by hubs.- Manage trackers for multiple accounts/hubs in international business- Verify data accuracy and integrity and present the information in a usable and professional manner.- Compile information and assist in the development of other reports as necessary to support the team's periodic reporting requirements.- Review the processes by which the team supports periodic and ad hoc information request and investigate areas for potential efficiency and effectiveness improvements.- Assist in the resolution of reporting and data integrity issues as they rise.

Chaffford Hundred, Lakeside

Responsible for the store’s recruitment, make up and maintaining applications and new starter packs, facilitate assessment sessions and record results. Arranging interviews, including appointment confirmation and arrangements for leavers. Preparing and attending internal meetings with staff for internal investigation, disciplinary, fixed term contracts issues and probationary reviews. Ensure payroll team is notified of changes to staff terms and conditions. Create, update and maintain accurate HR records, working in accordance with the organisation’s confidentiality policy and Data Protection Act principles. Ordering and maintaining stationery and equipment supplies.Stock administration, including confirming transfers and deliveries. Organising and storing paperwork and documents.

Stratford, London.

Hold annual appraisals in line with Company Policy to review cashiers’ performance, achievements and attitude, as well as future development plans. Supervise and deal with performance management for a team of 40 cashiers (i.e. sickness, absences, lateness, return to works, breach of cash desk procedures). Ensure that own team, the management team and their team follows security procedures rigorously. Update and train staff regularly on any new security procedures and practices that are introduced. Ensure that all departments have sufficient cashiers cover by planning and managing the monthly cashier’s rotas, daily planners and holidays according to business needs. Ensure that cashiers provide high level of customer service at all the times. Set customer services’ standards and reassure consistency. Be available to support the store with till discrepancies & technical problems at the end of the day.

Madrid Area, Spain

Financial analysis for the delivery of loans and mortgages. Awareness of rules and regulations; and knowledge of products and services of the company. Match each customer’s needs to the right products, securing sales or referring to other colleagues. Dealing with customers from across a wide customer base. Understanding financial products and solutions to support and coach other members of the team. Ensuring business is transacted efficiently within the branch.

Madrid Area, Spain

Daily cash and cheque handling including foreign payments.Process all internal company payments.Providing information to customers. Awareness of regulationsCompute and record total of transactions.Balance cash drawer daily, accurately and efficiently.

Skills Bootcamp Level 3, Data Analytics, Level 3

I have completed a 12-week Bootcamp in Analysing Data, a Skills Bootcamp delivered via Babington. Through attendance on programme.

Btec Level 3, Business, Management, Marketing, And Related Support Services

Business

Course, Finance And Financial Management Services

Socio-labor orientation, business activity financing, cost accounting, financial office automation

Btec, Vocational Training In Administration

Business Administration

Graduado Escolar