Lourdes Serdeña Email & Phone Number

Seattle, Washington, United States

• Focused exclusively on IT Recruiting by building relationships with candidates.
• Matched candidate needs with customer needs.
• Catered to helping candidates get the right role short and long term.
• Prepared candidates for every interview.

• Attended to all searches assigned (officer to executive level).
• Secured all necessary details/documents about the vacancy (as to job description, budget, benefits, table of organization).
• Maintained a list of vacancies of all assigned clients, especially where he/she was identified as a point-of-contact.
• Uploaded all vacancies handled to ATS.
• Conducted appropriate sourcing strategies to support the closing of the requirement.
• Forwarded the profiles of qualified candidates to clients, with all necessary details.

• Managed performance and daily operations of a team of recruiters, and directs them to meet/exceed goals defined with clients
• Developed and managed tactical sourcing and recruitment strategies, in partnership with the operations manager and client manager
• Ensured successful implementation, continual operation and success of accounts, by collaborating with different work groups
• Built recruiters’ competencies in sourcing and recruiting, according to the needs of their industry/client
• Assists client managers in maintaining positive client relationships
• Other duties includes employee development, reports generation and analysis

• Worked with IT staffing firms in the USA and placed candidates for IT support roles, Network Engineers, Software Developers, and other admin opportunities.
• Provided first level of screening to qualified candidates to a specific job order provided by the clients from US, Mexico and Chile companies.
• Sourced resumes of qualified candidates for specific job orders, using job boards, applicant tracking systems, company web sites, etc.
• Conducted phone interviews to pre-screen candidates, verifying their qualifications, availability and compensation requirements; documented these interviews
• Set up interviews between candidates and hiring managers
• Involved in recruiting passive candidates, through phone calls, emails and general relationship-building.

• Answered phones and responded to customer requests.
• Provided customers with product and service information.
• Transferred customer calls to appropriate staff.
• Identified, researched, and resolved customer issues using the computer system.
• Followed-up on customer inquiries not immediately resolved.
• Completed call logs and reports.

• Handled account troubleshooting and set-up.
• Troubleshot hardware and software laptop problems over the phone.
• Handled in-bound and out-bound calls from customers.
• Completed call logs and reports.
• Identified, researched, and resolved customer issues using the computer system.
• Transferred customer calls to appropriate staff.