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Whether operationalizing a new business sector, spearheading technology advancement change, or building and managing a service department, my commitment to innovative optimization and operational excellence consistently contributes to revenue growth and business sustainability. CAREER HIGHLIGHTS:- Technology Optimization: Drove automation, scalability, and quality optimization through technology advancement.- Change Leadership: Led 60+ locations nationally in operational, technology, and sales transformations. - Operational Leadership: Opened 25+ new locations from the ground up from build out to staffing. - Revenue Growth: Generated $890k+ in new revenue by building a centralized enterprise-wide support center.- Financial Optimization: Cut vendor costs by 60% from analysis to pricing negotiation. SKILLS & KNOWLEDGE:Strategic Planning | Change Management | Revenue Generation | Growth Strategy | Performance Management | Cross-Functional Leadership | Service Excellence | Operational Excellence | Due Diligence | Data Analysis | Process Development | Gap Analysis | Workforce Optimization | Team Development | Coaching & Training | Business Improvement | Product Launch | System Integration | Technology Optimization | Business ExpansionTECHNICAL COMPETENCE: SalesForce | SAP | Tableau | PowerBI | Domo | Sterling Commerce
Stonehenge Management Group
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Chief Operating OfficerStonehenge Management Group Jul 2024 - Present
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Chief Operating OfficerTriton Stone Group Jul 2022 - Jun 2023Harahan, La, UsDirecting organizational business transformation across logistics, supply chain, technology, and purchasing scaling growth potential while advising 27 branches and overseeing 5 regional distribution centers with a team of 4, generating over 40% in revenue growth.Change Management:- Scaling purchasing strategy across vendors and quality management through analysis, renegotiation, and expectation setting, reducing vendor partners by over 60% allowing cost savings opportunities.Operational Leadership:- Restructuring logistics by reviewing and renegotiating existing partner agreements, securing preferred pricing, and developing an internal freight broker, increasing profitability by 30%. - Optimizing distribution performance across 5 regional distribution centers including revamping quality management, updating SOPs and training, and redefining department wide KPIs, increasing through put by over 20%. - Formalized supply chain operations from root cause analysis to leveraging expert consultants and building a team, implementing data-informed inventory planning from purchasing through sale, reducing annual expenses by 15%.Technology Optimization:- Driving technology optimization organization wide including software, hardware, networking, and data management consolidation and standardization through cross-functional leadership, enabling scalability, consistency, and reliability. -
Vice President, Sales Operations And ItTriton Stone Group Dec 2020 - Jul 2022Harahan, La, UsChange Management: - Developing a strategic and targeted product portfolio by reviewing consumer trends, analyzing revenue patterns, and identifying ideal product offerings, creating a curated and brand aligned customer experience. - Leading the operational implementation of the newly curated portfolio including launch planning, showroom redesigns, store training, marketing strategy, and KPI development, receiving consistent positive market feedback.Technology Optimization:- Building an automated and data driven inventory management infrastructure by defining business requirements, performing user testing, and collaborating with vendor partner, decreasing inventory processing by 75%. - Cultivating a data-driven business culture including vendor selection, contract negotiation, technology customization, and implementation planning through successful launch of Domo’s business intelligence platform. -
General Manager, Customer Systems & ExperienceMohawk Industries 2016 - Aug 2020Calhoun, Georgia, UsOperational Leadership:- Developed company’s first centralized support department including creating SOPs, building a team of 38, and managing performance, supporting 44 stores and generating $890K inside sales revenue within first 8 months. - Spearheaded the company transition to touch-free, mobile ordering and delivery during the COVID-19 pandemic, ensuring compliance with federal and local regulations while maintaining financial performance.- Promoted international business growth by serving as the operational expert and providing on-site coaching across over 300 Russian based locations on behalf of the company president, contributing to 30% in YoY growth. - Optimized enterprise-wide sales across 300+ locations nationally by managing customer-focused technology systems, identifying operational and performance gaps, and driving continual improvements with successes including: + Integrating all systems with SalesForce to improve data integrity. + Implementing iPads across all stores increasing operational efficiency. + Leading organizational transition to electronic records and ordering becoming 95% paper-less. + Modernizing payment processing to an integrated credit card solution with mobile capabilities.Technology Optimization: - Built a Salesforce based customer-facing service portal from requirement definition through successful launch as the business owner with technology experts supporting 13K+ users and increasing existing business by 4% annually. - Spearheaded the development of a mobile compatible POS system by gaining leadership buy-in, leading cross-functional teams, and defining operational workflows creating dynamic performance data across all 300 locations. - Managing the implementation of Zunos, a micro-learning platform, including vendor identification, contract negotiation, project management, and program pilot creating a cloud-based internal content sharing platform. -
General Manager, Stone Center Sales & OperationsMohawk Industries Jan 2015 - Jan 2016Calhoun, Georgia, Us- Managed the opening of 8 new locations during a company growth period including staffing, training, site build-out, and technology implementation growing from 24 to 32 locations nationally. - Scaled the stone center operations by standardizing inventory management, optimizing technology solutions, and updating existing SOPs supporting growth of 25% in one year. -
Senior Director, Sales Service Center OperationsMohawk Industries 2012 - 2015Calhoun, Georgia, Us- Provided technical expertise, operational coaching, and sales strategy techniques as the leadership contact for all 10 regional managers supporting over 280 enterprise owned locations. - Managed technology system development, improvements, and updates including serving as a business thought leader during the transition from JDEdwards to SAP.- Restructured inventory management across all stored increasing accuracy from 40% to over 90%. -
Director, Stone Center OperationsMohawk Industries 2008 - 2012Calhoun, Georgia, Us- Performed operational due diligence for 6 acquisition targets ranging in revenue from $6M to over $35M analyzing inventory management, product quality, and existing technology systems in partnership with senior leadership.- Created operational framework for new stone/slab business unit including integrating technology solutions, driving change management, and establishing operating procedures successfully opening 20+ new locations nationally. -
Senior Director, Sales Service Center OperationsMohawk Industries 2004 - 2008Calhoun, Georgia, Us -
Director, Home Center Sales OperationsMohawk Industries 2003 - 2004Calhoun, Georgia, UsManaged strategic relationships with Home Depot and Loews ensuring new and existing product knowledge and leading store rebranding/reset initiatives contributing to $400M in annual revenue. -
Regional Operations Manager, Mid-Atlantic RegionMohawk Industries 1996 - 2003Calhoun, Georgia, UsLed and managed operations across 46 company-owned locations yielding over $89M in annual sales. -
Sales Service Center Manager (Multiple Locations In Virginia & California)Mohawk Industries 1988 - 1996Calhoun, Georgia, Us -
Warehouse ManagerMohawk Industries 1983 - 1988Calhoun, Georgia, Us
Lou Romano Skills
Lou Romano Education Details
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Cypress CollegeArt And Theater Arts -
Cypress High
Frequently Asked Questions about Lou Romano
What company does Lou Romano work for?
Lou Romano works for Stonehenge Management Group
What is Lou Romano's role at the current company?
Lou Romano's current role is VP/COO Sales Operations | Intraprenuerial Results Driver with Proven Experience in: Sales, Technology, and Operations.
What is Lou Romano's email address?
Lou Romano's email address is lo****@****ile.com
What schools did Lou Romano attend?
Lou Romano attended Cypress College, Cypress High.
What skills is Lou Romano known for?
Lou Romano has skills like Sales Management, Purchasing, Inventory Management, Operations Management, Process Improvement, Contract Negotiation, Salesforce.com, Natural Stone, New Business Development, Sales Operations, Business Development, Budgets.
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